PokerTracker 3

Purchase / Upgrading

  • Do I need to purchase an upgrade to PokerTracker 3?

    Yes, PokerTracker 3 is a major re-release of the PokerTracker software therefore you will need to purchase an upgrade.

  • My credit card payment failed with an "Address Verification Mismatch"

    For added security with credit card payments, we require that the address/postal code you enter matches your credit card's billing address/postal code. For more information on 'Address Verification System' (AVS) please read the Wikipedia: Address Verification System page.

    If you received the above error message and you are sure that you have entered your correct address, we simply return what the bank provides us. Try using a different card, have a friend purchase for you then have them transfer the code into your name, or contact us to schedule a telephone call so that we can verify your correct information and manually force capture your transaction.

    If you would like for us to contact you so that we can force capture the funds from your credit card, please proceed to send us a message with your full name, email address, telephone number, and best time to contact you (be sure to provide your timezone).

  • My credit card payment failed yet my statement shows pending transactions

    If the transaction failed then no money was withdrawn from your account. Your bank may show these failed transactions as temporarily pending which would allow us to force capture payment (send it for manual review).

    We DO NOT automatically force capture credit card payments therefore no money will be withdrawn from your account. These pending transactions will eventually be removed from your credit card account and no money will be withdrawn.

    For more information, please read "Declines due to Address Verification System or AVS Declines" located at the bottom of Wikipedia: Address Verification System page.

  • Other payment methods

    The only payment methods that we are able to accept are Credit Cards (Visa, MasterCard, Discover, American Express), PayPal or NETELLER.  We are unable to accept any other payment methods such as poker site transfers, MoneyBookers, etc.

    If you cannot purchase via a credit card, PayPal, or NETELLER you have two options:

    1. Find a friend to purchase via one of the methods above for you and we will transfer the code into your name.
    2. For PokerTracker 3, we have several free PokerTracker 3 offers available on the Get it for Free page.
  • I am having trouble linking an order

    In your message to support, please provide as much information as you can provide such as:

    • Your full name
    • Possible registration email addresses
    • Product(s) Purchased
    • Payment method
    • Date of purchase

Technical Issues

  • I have installed PokerTracker 3. What is my password?

    PokerTracker 3 does not contain a password; however, the PostgreSQL database which is installed does require a password which you are prompted to choose during installation. If you did not select a password then the default password is 'dbpass' (no quotes).

  • What is PostgreSQL and is it required to use PokerTracker 3?

    PostgreSQL is an open-source database server which is free to use. It is not owned by PokerTracker Software, LLC. nor have any PokerTracker employee's been involved in the PostgreSQL coding/development. To learn more about PostgreSQL, please visit http://www.postgresql.org.

    Yes, PostgreSQL is required to work PokerTracker 3 and will automatically install it for you. PokerTracker stores all of your hands and various stats into your PostgreSQL database for retrieval at a later time therefore PostgreSQL.

  • Stats are slow to retrieve in PokerTracker 3 and/or stats are slow to display/update in the HUD.

    Databases grow with the number of hands that are imported and over time performance will start to slow down. It is imperative that you frequently run PokerTracker 3's Housekeeping via Database->Housekeeping. We recommend that you:

    • CLUSTER: Every 50,000 - 100,000 hands
    • VACUUM: Every 10,000 - 20,000 hands (same time as analyze)
    • ANALYZE: Every 10,000 - 20,000 hands (same time as vacuum)
    • UPDATE CACHE: Every 25,000 - 50,000 hands

    Performing the above housekeeping on a regular basis will keep PokerTracker operating at its fastest possible performance.

  • What is my PostgreSQL password?

    Your PostgreSQL password was chosen when you initially installed PostgreSQL (whether by the PT3 installer or manual installation).

    If you did not change the default PT3 installer password for PostgreSQL then it is 'dbpass' (no quotes).

    If 'dbpass' does not work or you do not remember the password that you created, you can configure PostgreSQL to not require a password:

    How To: Remove PostgreSQL Password

  • Other technical questions...

    There is an entire list of comprehensive FAQ's and Tutorials available in the PokerTracker 3 - FAQ forum. If you still have a question or need assistance, please post in the forums or contact us via the Support System and we will gladly assist you.

Registration

  • How much does PokerTracker 3 cost?

    PokerTracker 3 which includes an advanced version of PokerAce Hud now known as PokerTracker HUD is a one time fee of $99.99 USD which is good for the lifetime of version 3. There are no recurring fees and you can upgrade to all minor releases 3.x.x for free at anytime.

  • Where is my registration code for the free 60 day trial?

    Please see the PokerTracker 3 - Free Trial page for details on how to take advantage of the free trial.

  • Can I install PokerTracker on more than one computer?

    Yes, your PokerTracker 3 registration code is good for use on two separate computers. You should use the same registration code on both computers.

  • Can I install PokerTracker on a Virtual Machine / Windows emulator?

    Yes. However, each virtual machine installation counts as one of your two usages per registration code regardless if they are on the same physical computer.

    If you install PokerTracker on your computer then install it on a virtual machine on the same computer this would count as the maximum of two allowed usages per registration code.

  • I have reinstalled PokerTracker 3 and need a new registration code.

    You should continue using the same registration code that was initially provided to you. If you no longer have the email with your registration code and are registered on the PokerTracker website you can view your code directly on the site under My Account -> Registration Codes.

  • Are PokerTracker 3 for Windows and Mac Separate Purchases?

    No. With your PokerTracker 3 purchase you receive a registration code which will work on both Windows and Mac.

  • I lost my Registration Code

    If you are a registered user on the PokerTracker website, you can view your PT3 registration code directly on the site under My Account -> Registration Codes.

    If you have not yet registered on the website, please register for an account so that you can view your code on the site as mentioned above.

  • I need a new code

    You should use the same PT3 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes.

    This same code should be used on (up to) two separate computers.

  • I need to completely resinstall PT3

    Continue using the same PT3 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

  • My PT3 Registration Code is not listed on the site

    If your PT3 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.

    Please 'Proceed' to send us a message with the email address that you used to purchase PokerTracker 3 along with your full real name and we will gladly link it to your account so that you can view your code on the site.

  • My Registration Code does not work

    If you receive an "Unable to communicate with registration server" or "Invalid Registration Code" error message then:

    1. Please make sure that you copy/paste the registration code exactly as received. If you are doing this then your registration code is valid. (See #2)
    2. If you are doing #1 above then something is preventing PokerTracker from connecting to the registration server to validate your code. Please add an exception into your firewall to allow PokerTracker.exe Full Internet access. (Simply disabling your firewall may not resolve the issue). For instructions on how to add an exception into your firewall please see the guide linked below:

    Firewall Troubleshooting Guide

  • I need to transfer PT3 to a new computer

    Your PT3 registration code is good for use on two separate computers at the same time. You should use the same code on both of your computers. If you purchase a new computer, completely uninstall PokerTracker 3 from your old computer. You can then install PT3 on your new computer and continue using the same PT3 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

  • I need to transfer a PT3 code to another person

    PokerTracker 3 registration codes can only be transferred to another person if the code has never been used. If the code has not been used then please 'Proceed' to send us a message with the following information:

    1. Your full real name
    2. Your email address
    3. Their full real name
    4. Their email address

    We will then transfer the code into their name and email address. Once transferred a copy of the order confirmation containing their PT3 registration code will be sent to them via email.

Miscellaneous

  • What are the minimum requirements to run PokerTracker 3?

    Computer Hardware
    Pentium 4 processor with 1GB of memory (RAM)

    Operating System
    Windows XP, Vista, Windows 7, Windows 8 or Mac OS X 10.5+.

    PostgreSQL
    Version 8.2.x, 8.3.x, 8.4.x, or 9.0.x.  (9.1.x and 9.2.x is not supported)

  • What are the recommended requirements to run PokerTracker 3?

    We highly recommend that you have at least a dual-core processor with 2GB of memory (RAM). The single most important hardware for PokerTracker 3's speed is your hard drive. We suggest that you are using a at least a 7200RPM hard drive.

  • Does PokerTracker 3 support Omaha?

    Yes. PokerTracker 3 supports both Holdem and Omaha. For convenience, both Holdem and Omaha are in the same PokerTracker 3 application; however, they are separate purchases.

  • Is PokerTracker 3 available for Mac?

    Yes. PokerTracker 3 runs natively on the Mac OS X and no longer requires a Windows emulator.

  • How do I configure PT3 to work with my poker site

    There are very good, site specific, configuration guides available which provide step-by-step instructions on how to configure PT3 with your site.

    PokerTracker 3 - Site Configuration Guides

    Please read through the configuration guide for your specific site prior to contacting support. If after going through the guide, you are still experiencing trouble or have any questions then please 'Proceed' to send us a message and we will gladly help.

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