Yes, PokerTracker 3 is a major re-release of the PokerTracker software therefore you will need to purchase an upgrade.
For added security with credit card payments, we require that the address/postal code you enter matches your credit card's billing address/postal code. For more information on 'Address Verification System' (AVS) please read the Wikipedia: Address Verification System page.
If you received the above error message and you are sure that you have entered your correct address, we simply return what the bank provides us. Try using a different card, have a friend purchase for you then have them transfer the code into your name, or contact us to schedule a telephone call so that we can verify your correct information and manually force capture your transaction.
If you would like for us to contact you so that we can force capture the funds from your credit card, please proceed to send us a message with your full name, email address, telephone number, and best time to contact you (be sure to provide your timezone).
If the transaction failed then no money was withdrawn from your account. Your bank may show these failed transactions as temporarily pending which would allow us to force capture payment (send it for manual review).
We DO NOT automatically force capture credit card payments therefore no money will be withdrawn from your account. These pending transactions will eventually be removed from your credit card account and no money will be withdrawn.
For more information, please read "Declines due to Address Verification System or AVS Declines" located at the bottom of Wikipedia: Address Verification System page.
The only payment methods that we are able to accept are Credit Cards (Visa, MasterCard, Discover, American Express), PayPal or NETELLER. We are unable to accept any other payment methods such as poker site transfers, MoneyBookers, etc.
If you cannot purchase via a credit card, PayPal, or NETELLER you have two options:
In your message to support, please provide as much information as you can provide such as:
PokerTracker 3 does not contain a password; however, the PostgreSQL database which is installed does require a password which you are prompted to choose during installation. If you did not select a password then the default password is 'dbpass' (no quotes).
PostgreSQL is an open-source database server which is free to use. It is not owned by PokerTracker Software, LLC. nor have any PokerTracker employee's been involved in the PostgreSQL coding/development. To learn more about PostgreSQL, please visit http://www.postgresql.org.
Yes, PostgreSQL is required to work PokerTracker 3 and will automatically install it for you. PokerTracker stores all of your hands and various stats into your PostgreSQL database for retrieval at a later time therefore PostgreSQL.
Databases grow with the number of hands that are imported and over time performance will start to slow down. It is imperative that you frequently run PokerTracker 3's Housekeeping via Database->Housekeeping. We recommend that you:
Performing the above housekeeping on a regular basis will keep PokerTracker operating at its fastest possible performance.
Your PostgreSQL password was chosen when you initially installed PostgreSQL (whether by the PT3 installer or manual installation).
If you did not change the default PT3 installer password for PostgreSQL then it is 'dbpass' (no quotes).
If 'dbpass' does not work or you do not remember the password that you created, you can configure PostgreSQL to not require a password:
PokerTracker 3 which includes an advanced version of PokerAce Hud now known as PokerTracker HUD is a one time fee of $99.99 USD which is good for the lifetime of version 3. There are no recurring fees and you can upgrade to all minor releases 3.x.x for free at anytime.
Please see the PokerTracker 3 - Free Trial page for details on how to take advantage of the free trial.
Yes, your PokerTracker 3 registration code is good for use on two separate computers. You should use the same registration code on both computers.
Yes. However, each virtual machine installation counts as one of your two usages per registration code regardless if they are on the same physical computer.
If you install PokerTracker on your computer then install it on a virtual machine on the same computer this would count as the maximum of two allowed usages per registration code.
You should continue using the same registration code that was initially provided to you. If you no longer have the email with your registration code and are registered on the PokerTracker website you can view your code directly on the site under My Account -> Registration Codes.
No. With your PokerTracker 3 purchase you receive a registration code which will work on both Windows and Mac.
You should use the same PT3 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes.
This same code should be used on (up to) two separate computers.
Continue using the same PT3 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.
If your PT3 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.
Please 'Proceed' to send us a message with the email address that you used to purchase PokerTracker 3 along with your full real name and we will gladly link it to your account so that you can view your code on the site.
If you receive an "Unable to communicate with registration server" or "Invalid Registration Code" error message then:
Your PT3 registration code is good for use on two separate computers at the same time. You should use the same code on both of your computers. If you purchase a new computer, completely uninstall PokerTracker 3 from your old computer. You can then install PT3 on your new computer and continue using the same PT3 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.
PokerTracker 3 registration codes can only be transferred to another person if the code has never been used. If the code has not been used then please 'Proceed' to send us a message with the following information:
We will then transfer the code into their name and email address. Once transferred a copy of the order confirmation containing their PT3 registration code will be sent to them via email.
Pentium 4 processor with 1GB of memory (RAM)
Windows XP, Vista, Windows 7, Windows 8 or Mac OS X 10.5+.
Version 8.2.x, 8.3.x, 8.4.x, or 9.0.x. (9.1.x and 9.2.x is not supported)
We highly recommend that you have at least a dual-core processor with 2GB of memory (RAM). The single most important hardware for PokerTracker 3's speed is your hard drive. We suggest that you are using a at least a 7200RPM hard drive.
Yes. PokerTracker 3 supports both Holdem and Omaha. For convenience, both Holdem and Omaha are in the same PokerTracker 3 application; however, they are separate purchases.
Yes. PokerTracker 3 runs natively on the Mac OS X and no longer requires a Windows emulator.
There are very good, site specific, configuration guides available which provide step-by-step instructions on how to configure PT3 with your site.
Please read through the configuration guide for your specific site prior to contacting support. If after going through the guide, you are still experiencing trouble or have any questions then please 'Proceed' to send us a message and we will gladly help.