Registration

  • Where is my registration code for the free 30 day trial?

    Please see the PokerTracker 4 - Free Trial page for details on how to take advantage of the free trial.

  • Can I install PokerTracker 4 on more than one computer?

    Your PokerTracker 4 registration code may be used on two personal computers that you own at the same time, the same registration code may be used to install PokerTracker 4 on both computers. You may not share your registration code, you must be the the owner of both computers, sharing your registration code is a violation of the PokerTracker End-User License Agreement.

    Your PokerTracker 4 registration code will work on both Mac OS X and Windows operating systems, a separate registration code is not needed.  For example, your registration code may be used on a Windows Desktop computer as well as a Mac OSX Laptop at the same time.  

  • Can I install PokerTracker 4 on a Virtual Machine / Windows emulator?

    Yes. However, each virtual machine installation counts as one of your two usages per registration code regardless if they are on the same physical computer.

    If you install PokerTracker on your computer then install it on a virtual machine on the same computer this would count as the maximum of two allowed usages per registration code.

  • I have reinstalled PokerTracker 4 and need a new registration code.

    You should continue using the same registration code that was initially provided to you. If you no longer have the email with your registration code and are registered on the PokerTracker website you can view your code directly on the site under My Account -> Registration Codes.

  • I lost my PT4 Registration Code

    If you are a registered user on the PokerTracker website, you can view your PT4 registration code directly on the site under My Account -> Registration Codes.

    If you have not yet registered on the website, please register for an account so that you can view your code on the site as mentioned above.

  • I need a new PokerTracker 4 code

    You should use the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes.

    This same code should be used on (up to) two separate computers.

  • I need to completely reinstall PT4

    Continue using the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

  • My PT4 Registration Code is not listed on the site

    If your PokerTracker 4 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.

    Please proceed to send us a message with the email address that you used to purchase PokerTracker 4 along with your full real name and we will gladly link it to your account so that you can view your code on the site.

  • My Registration Code does not work

    If you receive an "Unable to communicate with registration server" or "Invalid Registration Code" error message then:

    1. Please make sure that you copy/paste the registration code exactly as received. If you are doing this then your registration code is valid. (See #2)
    2. If you are doing #1 above then something is preventing PokerTracker from connecting to the registration server to validate your code. Please add an exception into your firewall to allow PokerTracker4.exe Full Internet access. (Simply disabling your firewall may not resolve the issue). For instructions on how to add an exception into your firewall please see the guide linked below:

    Firewall Troubleshooting Guide

  • I need to transfer PT4 to a new computer

    Your PT4 registration code is good for use on two separate computers at the same time. You should use the same code on both of your computers. If you purchase a new computer, completely uninstall PokerTracker 4 from your old computer. You can then install PT4 on your new computer and continue using the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

  • I need to transfer a PT4 code to another person

    PokerTracker 4 registration codes can only be transferred to another person if the code has never been used. If the code has not been used then please proceed to send us a message with the following information:

    1. Your full real name
    2. Your email address
    3. Their full real name
    4. Their email address

    We will then transfer the code into their name and email address. Once transferred a copy of the order confirmation containing their PT4 registration code will be sent to them via email.

  • I purchased PT4 and there is no where to enter my code.

    If you were using a pre-commercial release version of PokerTracker 4 then PT4 is still registered using your PT4 pre-commercial release beta code and that code will need to be removed, via the instructions below, before you will be able to enter your purchased PT4 code:

    1. Open PT4 and go "File" -> "Open User Data Directory" and a folder will open pointing to your PokerTracker 4 data directory.
    2. Double-click your "Config" folder
    3. Right-click the file named "PokerTracker" or "PokerTracker.cfg" and select "Open with..." and then choose "Notepad" and click OK.
    4. Locate the line in this file under [General] that begins with "RegistrationCode=[YOUR PRE-RELEASE CODE]".
    5. Delete everything after the equals sign so that the line only shows "RegistrationCode=".
    6. Go File -> Save
    7. Restart PokerTracker 4 and you will now be prompted to enter your registration code. Enter your PT4 registration code received after purchase and PT4 will display as registered to your name and email address

    In order to avoid from having to replace your registration code, if your PT4 pre-release beta code is still active and you purchase through the "PokerTracker Community" inside of PT4 it will automatically switch your pre-release beta code to a purchased code and no further steps would be required.

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