Miscellaneous

  • What type of poker games can be imported into Poker Tracker?

    At this time Poker Tracker will only load real-money Texas Hold'Em ring games and tournament games into the database. Your hand history files may contain other types of games but Poker Tracker will ignore them.

  • The SQLite 3 ODBC driver has not been loaded yet

    The sites that use Microgaming software (Prima Network and Ladbrokes) and the PokerRoom/Ongame sites (PokerRoom, Hollywood Poker, etc) all write hand history information to a database file on your computer. This file is in the form of a SQLite database file which means special drivers are needed in order for Poker Tracker to connect to the file and pull the information out of it so that the hand histories can then be stored in your Poker Tracker database.

    If you get the error message that the SQLite drivers have not been installed then you can download this file. Then double-click on the file after it downloads to install the required drivers.

     

  • My name at each site is different, how do I combine stats?

    On the General tab of the Ring Player Statistics or Tournament Player Statistics window, select one of your player names from the list on the left side of the window. Click the "Alias" button and on the window that opens, select the site and your other player name to combine the stats. You can enter as many aliases as you need.

  • I save my hands to file but get errors importing, why?

    The problem you are having with your hand histories is almost certainly because of a line wrapping problem. If you are saving your hands using Notepad you must make sure that you turn wrapping off. You do this by going to "Format" menu option and making sure that the "Word Wrap" option DOES NOT have a check beside it. If it does, click on it to remove the check mark. If you save your hand histories using WordPad you can turn off wrapping by selecting Options from the View menu and clicking on the column labeled "No Wrap". Copy and paste your hand histories again and save the file. Try the import again.

    Poker Tracker CANNOT read files unless they are plain text (not UNICODE text or some other format like MS Word.

     

  • I get an error "Chip count is not a valid number"

    This is most likely because your regional settings are not set to the proper values.

    If you are using Windows XP or greater, Poker Tracker can change the settings for you at startup (you will be prompted) and then change them back when you exit the program. If it doesn't prompt you, open the Utilities > Regional Settings window and click the "Yes, always change my settings each time I run Poker Tracker" box and click the OK button. Then close and reopen Poker Tracker.

    If you are using Windows ME, 98 or lower, you have to manually changed these settings BEFORE running Poker Tracker. From the Start menu, select Control Panel and then click the Regional Settings option. Language should be set to English and Country/Region should be set to United States.

     

  • POP 3 / Check E-Mail functionality

    The "Check POP3 Email" button on the import window can be used to directly download hand histories from your email server. You email server must be a POP3 server, this function will not work with Hotmail, Yahoo or AOL. Before using this feature you have to configure the settings (Utilities/POP3 Email Setup) which are the same setting you use for setting up your account in Outlook or Outlook Express.

    The "Check E-Mail" button can be used to load hand histories THAT HAVE ALREADY BEEN DOWNLOADED from your mail server. This feature works best if your e-mail program is Outlook or Outlook Express. This feature is somewhat more limited than the POP3 feature because your hand histories MUST BE in your Local Folders Inbox for PT to find them.

     

  • Why do the dollar amounts or dates appear to be wrong?

    This is most likely because your regional settings are not set to the proper values.

    If you are using Windows XP or greater, Poker Tracker can change the settings for you at startup (you will be prompted) and then change them back when you exit the program. If it doesn't prompt you, open the Utilities > Regional Settings window and click the "Yes, always change my settings each time I run Poker Tracker" box and click the OK button. Then close and reopen Poker Tracker.

    If you are using Windows ME, 98 or lower, you have to manually changed these settings BEFORE running Poker Tracker. From the Start menu, select Control Panel and then click the Regional Settings option. Language should be set to English and Country/Region should be set to United States.

     

  • My hands are sent to a Hotmail/Yahoo account

    If you have your hand histories e-mailed to your Hotmail or Yahoo account, it may be necessary to change your mail display settings to prevent "line wrapping". If line wrapping occurs, you may not be able to import your hands successfully.

    Hotmail Users: Go to your Hotmail account and select the "Options" link at the top right side of the web page. On the next page, click on the "Mail Display Settings" link. (If you don't see this option, make sure to click on the "Mail" button on the left side of the window). Go to the "Line Width" column and set it to 132. Click the OK button to save these settings.

    Yahoo Users: Go to your Yahoo account and select "Mail Options". On the Mail Options window select the link "General Preferences". Scroll down and find the option "Screen Width (Viewable)" and set that column to 99. Click the save button at the bottom of the window to save this setting. NOTE: 99 is the maximum width allowed with Yahoo, Hotmail allows for 132 characters per line. Because of this, line wrapping may still occur on some lines and it may be necessary for you to correct these problems manually.

     

  • I cannot compact my database
    1. Make sure you don't have an external program running like GameTime+ or PokerAce (or even the External PT Gametime window) at the time you are trying to compact. If another program is connected to the database at the same time, you will not be able to compact the database until you close that program.
    2. Are you using Windows XP with service pack 2? If so, see if this post helps with the problem:
      http://www.pokertracker3.com/forums/archives/PT2/viewtopic.php?t=1871
    3. If 1 and 2 are no help, try repairing the database using the steps here:
      http://www.pokertracker3.com/forums/archives/PT2/viewtopic.php?t=234&hig...

    If doing this results in an error, please make a post in the support forum with the error message or contact us via the Support system.

  • Trouble compacting the database w/ XP Service Pack 2?

    If you are having trouble compacting and you have XP with service pack 2 installed, try downloading and running this file...

    msaccess.reg

    This file updates you registry with the proper Access OBDC settings that are causing the compact to not work.

     

  • I am getting database errors when I run the program, why?

    If you are getting database errors running Poker Tracker it's most likely because you don't have a current version of the Microsoft Data Access drivers. You can download the driver install program here -> mdac_typ.exe

    Save this file to your computer (it's about 7.6MB) and then double-click on it to install the new drivers. If this doesn't fix your problem, please contact us via the PokerTracker Support system.