Yes, this is true. If you have computer problems, or you reformat or you install Poker Tracker on another computer the product ID will change and your old reg. code will not work.
If this happens, you should open a Support Ticket and tell us your new product ID and we will send you a new reg. code and deactivate the old code.
Some people are under the mistaken impression that they can only ever get 2 reg. codes from us. This is wrong. If you have computer problems or get a new computer or whatever, we will provide you with a new code to get you going again. We will also deactivate the old product ID.
Getting a new code from us in this fashion does not count against your ability to have PT registered on 2 computers.
Please check your spam or junk mail filters if you do not recieve an email with your new registration code within 24 hours. If you cannot find it please reply to your open support ticket and we will make sure you get your code as quickly as possible.
I get this question a lot. It is stated in the license agreement on the download page that you can register Poker Tracker on 2 different computers (YOUR OWN COMPUTERS THAT IS - you cannot share codes) with the purchase of one license.
Each computer will have a different product ID (located on the Help/About Poker Tracker window) so you will need to get a different reg. code for each computer. When you buy PT, you should open a support ticket with the product ID's you want to have registered and I'll send you the 2 codes.
NOTE: If you don't have the program installed on the second PC when you purchase Poker Tracker then you can send me the product ID from that computer at any time later and I'll send a code for it. You are not required to send both product ID's at the time of purchase.
Version 2.0 includes HTML based help documentation. Just click on one of the many "Help" hyperlinks you see on the Poker Tracker windows to get information about the particular window.
Also, from the Help menu in Poker Tracker, you can select "Main Index" to see all of the available help links, "Getting Started" to see how to start importing hand histories from the site you are playing on, etc.
Some users have noted that their imports take a while to run and that the program freezes or says "Not responding" when looking at it through task manager. Please note that the not responding does not indicate it has crashed, you would most likely receive an error message if this were the case. Chances are it's reading/importing or refreshing.
There are a few things that could be causing this:
** IMPORTANT INFO FOR USERS WITH COMPUTERS THAT HAVE NVIDIA VIDEO DRIVERS **
These NVidia video drivers can cause conflicts with Poker Tracker that actually cause the program to freeze and use up 100% CPU. If your PC used these drivers, right-click on your Desktop and disable the "NVidia Desktop Manager" and see if this helps the problem you are having.