- If you have a problem after you purchase that is preventing you from using PokerTracker 3 (with restrictions), we will give you a full refund of your purchase price.
- Your purchase must have taken place within 60 days of approaching us with your complaint.*
- Your purchase must have originated from the PokerTracker website. Purchases made through other methods must contact that party instead (the other restrictions here still apply).
- You must allow a remote assistance session with one of our support technicians to determine if the problem is a configuration/computer problem, or if the fault lies within PT3. A computer problem is not eligible for a refund.
- If it's a bug in PT3, we have two weeks to remedy the problem.*
- The problem must be preventing you from using PT3 or an otherwise major inconvenience. Minor glitches and inconveniences have a lower priority than major problems and aren't eligible for refunds.
- Major Problem: The Hud crashing several times an hour.
Minor Problem: Slow imports/retrieves, or a bug in the sorting of a report.
Restrictions
Basically, what it boils down to is if there's a problem that is keeping you from using PT3 and we can't resolve it in a reasonable amount of time, we will refund you. It is our hope that this new policy will improve our relationship with our customers - past, present and future. We certainly don't want anyone to feel cheated because PT3 will not work for them. Our goal from this point on is to make sure all of our customers are happy and that we resolve problems as quickly as possible.
Please note that if you received a discount on your purchase and you request a refund, you will not be eligible for another discount if you decide to purchase again in the future.
* Until September 30, 2008 the 60 day purchase restriction doesn't apply, and we have until that date to fix any outstanding issues preventing PT3 from working.
