PT3 Freezes on the splash screen

[Cambion2]

Hi there,

I've been using PT3 for a week or so and everything has been fine until today:

Upon running PT3 it displays the splash screen but goes no further. I see no CPU activity associated with it. Rebooting has not solved this. I'm using version 3.00 build 2, build date 16th May.

I had a quick search of the forums but I haven't seen anything matching this (though that may be my ineptness..).
Any suggestions would be appreciated. (I do have all the hand files so I could get it to reimport them if I _have_ to but I'd rather not as I would have to re-enter a lot of full tilt summaries (from before they started doing them automatically.)

Cheers,

Greg

[WhiteRider]

So it freezes at the splash screen every time?
Open Task Manager / Processes before you try to run it, and check that there are no pokertracker.exe processes - if there are, end them.
When you try it again, if it doesn't work, is there a new file called "c:\Program Files\PokerTracker 3\PokerTracker.log"?
If so, attach that to our Support system , and link to this thread.

[keggler]

is the postgrs postmaster service running? check the state of this in your o/s' services section...


susan

[Cambion2]

Hi again,

Yes it freezes at the splash screen every time. There were no Pokertracker.exe processes before I tried to run the executable and 2 after. (One taking up 3MB and not having done any IO and one taking up 16MB with 1MB of I/O performed. Neither seem to do anything after that.)

I looked for "F:\Program Files\PokerTracker 3\PokerTracker.log" (my HDD is F for dual boot reasons) but there is not one there. I searched for any logs in the PokerTracker directory and the only ones it finds are some import logs.

Should I still go to the support section linked without a log file?

There are 4 postgres.exe's found in the processes part of task manager (each with a memory usage of about 3MB and 3 with an I/O usage of 30MB, one with 50MB). I tried stopping them with the 'stop service' link in the postgres 8.2 links and restarting it before running PT3. Same problem.

Any other suggestions?

Thanks for your time,

Greg

[keggler]

does the postgres service start-up again ok?


susan

[Cambion2]

AS far as I know - I didn't see any error messages flash up and the processes seem present. Perhaps it is my PT database being corrupt or something?

:-(

[keggler]

if you're running the windows o/s, check in the services.msc snap-in to look at the state of the postmaster - post back the startup command line from that service start properties.


susan

[Cambion2]

"F:\Program Files\PostgreSQL\8.2\bin\pg_ctl.exe" runservice -w -N "pgsql-8.2" -D "F:\Program Files\PostgreSQL\8.2\data\"

[keggler]

where is your o/s installed? f:\ drive?

is the postgres service running?

as a precaution, back up your db like this for now:

pg_dumpall -U postgres > f:\pgbackup

execute this by a dos command prompt from this folder: C:\Program Files\PostgreSQL\8.3\bin


susan

[Cambion2]

Yeah - for some reason when I started dual booting with Linux my windows drive became F.

Yes, the status is started.

my postgreSQL is 8.2 - dunno if that matters...

I've made a backup like you said (after I realised that it simply wanted my password 4 times rather than I was giving it the wrong one...)

What's the next step?

Thanks,

Greg