• Is there a free trial?
• Why is TableTracker a subscription service and not a one-time purchase?
• Is TableTracker allowed by the poker sites?
• Why have I been billed after I have already purchased PokerTracker 3?

• I have purchased TableTracker yet it claims my subscription has expired.
• How Do I Upgrade My Subscription?
• Do TableTracker Subscriptions Automatically Recur?
• How Do I Cancel My Subscription?

• When I search, tables are returned yet there are no (or very few) stats. Why?
• When I open a table from within TableTracker the table does not open. Why?
• What is the 'Avg Score' and how is it calculated?

TableTracker is exclusively available to registered versions of PokerTracker 3. As of PokerTracker 3.00 (Beta 27+/Build 5+) each PT3 user is allowed twenty-five free TableTracker searches which can be used at any time with no expiration.

PokerTracker owns and maintains servers that are constantly scanning all of the poker sites to monitor every table and player to provide you with the most up-to-date and accurate information. Due to the ongoing maintenance and operating costs involved we must charge a subscription instead of a one-time purchase such as PokerTracker 3 which incurs no ongoing operating costs.

Yes, like every PokerTracker product offered, it is completely accepted by the poker sites. Only table names and players at those tables are retrieved by the central TableTracker servers. All of the statistical data displayed within TableTracker is retrieved from your local database from hand histories which were previously imported into PokerTracker 3.

When you purchased PokerTracker 3, you opted in to receive the free month of TableTracker. As stated during the checkout process and again on your order confirmation email, this will turn into a normal TableTracker subscription unless if canceled before the end of your free trial.

If you do not wish to use TableTracker, you can cancel your TableTracker subscription so that you will no longer be charged. Please see How Do I Cancel My Subscription? below for instructions on how to cancel your subscription.

If after restarting PokerTracker 3, your subscription has not been updated then open 'My Computer', browse to your PokerTracker 3/Data/Config directory and delete the file named 'PokerTracker.lic'. Start PokerTracker 3, enter your PT3 registration code and you should now have access.

If you do not have your PT3 registration code, you can view it directly on the PokerTracker website under My Account -> Registration Codes.

If after doing all of the above, you are still having trouble, please contact us via the PokerTracker Support system.

Please sign-up for your upgraded subscription. You will immediately have access to the new levels once payment is made.

Once you sign-up for the higher level subscription, please send us a message stating that you have upgraded and would like to cancel your previous subscription. We will then cancel your subscription and refund the po-rated amount of your unused amount back to you via the original payment method.

Yes, TableTracker is a subscription service and once you subscribe, for your convenience, you will be automatically charged based on your subscription plan. If you do not wish to be automatically charged then you must cancel your subscription prior to the recurring billing date.

If you paid via Credit Card or PayPal (after July 8, 2009) you can cancel your TableTracker subscription via this form.

If you subscribed via PayPal please see the PayPal Help Center: How do I cancel a subscription

If you paid via MoneyBookers, please see the MoneyBookers FAQ: Can I terminate a recurring payment

The TableTracker servers only provide which tables are available and who is playing at those tables. The actual table and player statistics are retrieved from your local database. If you do not imported many hands into PokerTracker then you more than likely do not have previous stats from players at the table and no stats can be displayed.

On a few sites, for the table opening functionality to work you must launch the poker site from within TableTracker. In the TableTracker window, on the bottom-left hand side click the 'Configure' button. Under the 'General' tab -> Launch Settings, choose your site, click 'Add' then browse to and locate your poker sites file used to open the site. Once configured, click 'Launch Site' from within TableTracker then you should be able to open tables.

The 'Avg Score' projects the profitability of the specific table. The higher the score, the more profitable the table should be.

The score is calculated by a complex algorithm which is based on the table players style of play. A lot of research was put into creating this scoring algorithm and we believe it is the most accurate predictor of a table's profitability available. If you would prefer to create your own scoring algorithm, you can do that under the 'Configure' button.