We offer a free 14-day trial for new users to evaluate PokerTracker 4 prior to purchasing.  

Trial Limitations:

• The Hud will display “TRIAL: Please Register”, this display can be relocated on the table but the position will reset itself every five minutes and cannot be removed in the trial version.
• You cannot create or import custom statistics.
• You cannot search with TableTracker.
• There is a five second delay with “please register” splash screen at startup and shutdown.
• If you wish to create multiple databases you must purchase PokerTracker 4

Click here to convert your trial to a licensed copy of PokerTracker 4.

Our Satisfaction Guarantee assures that if you are not satisfied with purchase of PokerTracker 4 for any reason, then you may request your money back within 14 days after your purchase. 

There will never be a paid upgrade to PokerTracker. The Annual Support & Maintenance was implemented in lieu of the paid upgrades because:

1. It allows us to release new tools, features, and updates as soon as they are available instead of only with paid upgrades.
2. The annual support and maintenance better correlate our business model with the timing of our significant ongoing development efforts to maintain support for constantly changing poker sites.

You can simply resume your existing Support & Maintenance for up to 2 years after initial expiration date.
When you resume within 2 years, you will receive a discount on renewal price instead of having to pay the full initial price.
After 2 years have passed since Support and Maintenance expiration, full initial price has to be paid to resume the maintenance.
 

PostgreSQL is an open-source database server which is free to use. It is not owned by PokerTracker Software, LLC. nor have any PokerTracker employee's been involved in the PostgreSQL coding/development. To learn more about PostgreSQL, please visit http://www.postgresql.org.

Yes, PostgreSQL is required to use PokerTracker 4 and it will automatically be installed for you. PokerTracker stores all of your hands and various stats into your PostgreSQL database for retrieval at a later time.

Your PokerTracker 4 registration code may be used on two personal computers that you own at the same time, the same registration code may be used to install PokerTracker 4 on both computers. You may not share your registration code, you must be the the owner of both computers, sharing your registration code is a violation of the PokerTracker End-User License Agreement.

Your PokerTracker 4 registration code will work on both macOS and Windows operating systems, a separate registration code is not needed.  For example, your registration code may be used on a Windows Desktop computer as well as a Mac Laptop at the same time.  

You should continue using the same registration code that was initially provided to you. If you no longer have the email with your registration code and are registered on the PokerTracker website you can view your code directly on the site under My Account -> Registration Codes.

You should use the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes.

This same code should be used on (up to) two separate computers.

If your PokerTracker 4 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.

Please proceed to send us a message with the email address that you used to purchase PokerTracker 4 along with your full real name and we will gladly link it to your account so that you can view your code on the site.

Your PT4 registration code is good for use on two separate computers at the same time. You should use the same code on both of your computers. If you purchase a new computer, completely uninstall PokerTracker 4 from your old computer. You can then install PT4 on your new computer and continue using the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

There are very good, site specific, configuration guides available which provide step-by-step instructions on how to configure PT4 with your site.

PokerTracker 4 - Site Configuration Guides

Please read through the configuration guide for your specific site prior to contacting support. If after going through the guide, you are still experiencing trouble or have any questions then please proceed to send us a message and we will gladly help.