Purchase / Upgrading

  • PokerTracker 4 Pricing
    PokerTracker 4
    PokerTracker 4 Holdem: $99.99 USD
    PokerTracker 4 Omaha: $99.99 USD
    PokerTracker 4 Holdem & Omaha:

    $159.99 USD

    PokerTracker 4 Small Stakes Edition
    PokerTracker 4 Holdem Small Stakes Edition: $69.99 USD
    PokerTracker 4 Omaha Small Stakes Edition: $69.99 USD
    PokerTracker 4 Holdem & Omaha Small Stakes Edition:

    $99.99 USD

    PokerTracker 4 License Add-Ons
    PokerTracker 4 Omaha Add-On License: $79.99 USD
    PokerTracker 4 Holdem Add-On License: $79.99 USD
    PokerTracker 4 Holdem Small Stakes Add-On License:

    $54.99 USD

    PokerTracker 4 Omaha Small Stakes Add-On License:

    $54.99 USD

    PokerTracker 4 Upgrades
    PokerTracker 4 Holdem: $44.99 USD
    PokerTracker 4 Omaha: $44.99 USD

     

  • PokerTracker 4 Trial Limitations

    We offer a free 14-day trial for new users to evaluate PokerTracker 4 prior to purchasing.  

    Trial Limitations:

    • The Hud will display “TRIAL: Please Register”, this display can be relocated on the table but the position will reset itself every five minutes and cannot be removed in the trial version.
    • You cannot create or import custom statistics.
    • You cannot search with TableTracker.
    • There is a five second delay with “please register” splash screen at startup and shutdown.
    • If you wish to create multiple databases you must purchase PokerTracker 4

    Click here to convert your trial to a licensed copy of PokerTracker 4.

  • PokerTracker 4 Product Names

    Your PokerTracker 4 license will be for one of these three game versions:

    • Holdem
    • Omaha
    • Holdem & Omaha

    PokerTracker 4 “Small Stakes Edition” is the lower priced version of our software options which are restricted by stake size:

    • Maximum No Limit/Pot Limit Cash Games: .25/.50 Blinds
    • Maximum Limit Cash Games: .50/1.00 Blinds
    • Maximum SNG/Tournaments: 22 buy-in
  • PokerTracker 4 Satisfaction Guarantee

    Our Satisfaction Guarantee assures that if you are not satisfied with purchase of PokerTracker 4 for any reason, then you may request your money back within 14 days after your purchase. 

  • Are Separate Purchases Required for macOS and Windows ?

    No. With your PokerTracker 4 purchase you receive a registration code which will work on both macOS and Windows.

  • Other payment methods

    The only payment methods that we are able to accept are Credit Cards (Visa, MasterCard, Discover, American Express) and  PayPal.  We can also manually accept Skrill, NETELLER and cryptocurrency (please contact support for instrucitons).  We are unable to accept any other payment methods such as poker site transfers, etc.

    If you cannot purchase via one of the above options then you have two options:

    1. Find a friend to purchase via one of the methods above for you and we will transfer the code into your name.
    2. For PokerTracker 4, we have several free PokerTracker 4 offers available on the Get it for Free page.

Support & Maintenance Plans

  • How Much Is Annual Support & Maintenance?

    All customers that purchase a PokerTracker 4 license receive one year of Annual Support & Maintenance FREE.
    After the first year Annual Support & Maintenance pricing is as follows.
    Holdem or Omaha: (Single)
    Holdem or Omaha Small Stakes = $29.99
    Holdem or Omaha Full Version = $49.99
    Holdem & Omaha: (Combined Versions)
    Holdem & Omaha Small Stakes = $49.99
    Holdem & Omaha Full Version = $79.99
    Holdem & Omaha (Mixed Combined Versions) Holdem Full Version + Omaha Small Stakes or Omaha Full Version + Holdem Small Stakes)
    One Full Version + One Small Stakes= $69.99
     

  • Why Is There Annual Support & Maintenance?

    There will never be a paid upgrade to PokerTracker. The Annual Support & Maintenance was implemented in lieu of the paid upgrades because:

    1. It allows us to release new tools, features, and updates as soon as they are available instead of only with paid upgrades.
    2. The annual support and maintenance better correlate our business model with the timing of our significant ongoing development efforts to maintain support for constantly changing poker sites.

     

  • Can I Still Use PokerTracker Without Annual Support & Maintenance?

    Annual Support & Maintenance is is included for free the first year. If you decide not to renew, you can continue using PokerTracker without restrictions with all updates released before Support & Maintenance has expired.
    However, you will no longer have access to updates released after the expiration of your Annual Support & Maintenance. These updates could include:

    1. Support for new games types introduced by poker sites.
    2. Poker site changes that could impact the ability for some hands to properly import.
    3. New tools and functionality released for PokerTracker.

    Note: PT Apps require a paid PokerTracker license with an active support and maintenance contract.
     

  • Do I Need to Re-Purchase If My Annual Support & Maintenance Expires?

    You can simply resume your existing Support & Maintenance for up to 2 years after initial expiration date.
    When you resume within 2 years, you will receive a discount on renewal price instead of having to pay the full initial price.
    After 2 years have passed since Support and Maintenance expiration, full initial price has to be paid to resume the maintenance.
     

  • How Do I Cancel Annual Support & Maintenance Subscription Renewal?

    1. Login to your account at go to My Account -> My Subscriptions.
    2. By default, you will be viewing all of your Active subscriptions.
    3. Locate your subscription then click Cancel Subscription.
    4. Click the Cancel Subscription button in the popup window to confirm your subscription cancellation.

Technical Issues

  • What are the Minimum System Requirements to run PokerTracker 4?

    Computer Hardware

    Minimum Requirement: Windows: Any Intel or AMD quad-core processor with 4GB of RAM. Mac: Almost any Mac that runs OS X 10.10 or later released in 2014+ with 4GB of RAM.

    Recommended: 64-bit Windows: Modern Intel or AMD quad-core processor with 8GB of RAM or greater. Mac: Almost any Mac that runs OS X 10.10 or later released in 2014+ with 8GB of RAM.

    Optimal: Windows: 64-bit Windows: Any 6+ core Intel or AMD with 16GB of RAM or greater. Mac: Any Mac released in 2014+ with an SSD and 8GB of RAM or greater.

    Not Recommended: Less than four cores. Less than 8GB of RAM. A disk hard drive.

    Operating System

    Minimum Requirement: Windows: Windows 7/8. Mac: OS X Yosemite 10.10

    Recommended: 64-bit Windows: Windows 10+. Mac: macOS 10.15 Catalina+

    Optimal: 64-bit Windows: Windows 10/11 with 64-bit PostgreSQL 10.x manually installed. Mac: macOS 11+ with PostgreSQL 64-bit 10.x manually installed

    PostgreSQL

    Minimum Requirement: PostgreSQL 9.3 or greater

    Recommended: The latest version of PostgreSQL 9.6.x.

    Optimal: Manually install the latest 64-bit version of PostgreSQL 10.x.  This requires a 64-bit processor and Operating System, with 8 GB of RAM or better for optimal performance.

    Hard Drive

    The number one factor for speed performance is hard drive speed, the PostgreSQL Server which powers the PokerTracker database commonly moves gigabytes of data to allow PokerTracker 4 to perform it's reporting duties.  PokerTracker recommends at least a 7200RPM hard drive or faster, Solid State Drives (SSDs) are currently the fastest drives available for optimal performance. The optimal solution for Mac users are computers that contains a built in SSD drive.

  • What is PostgreSQL and is it required to use PokerTracker 4?

    PostgreSQL is an open-source database server which is free to use. It is not owned by PokerTracker Software, LLC. nor have any PokerTracker employee's been involved in the PostgreSQL coding/development. To learn more about PostgreSQL, please visit http://www.postgresql.org.

    Yes, PostgreSQL is required to use PokerTracker 4 and it will automatically be installed for you. PokerTracker stores all of your hands and various stats into your PostgreSQL database for retrieval at a later time.

  • What is my PostgreSQL password?

    Your PostgreSQL password was chosen when you initially installed PostgreSQL (whether by the PT4 installer or manual installation).  Most users will find one of these passwords to work:

    • dbpass
    • postgres
    • postgrespass

    If the above passwords do not work or you do not remember the password that you created, you can configure PostgreSQL to not require a password:  How To: Remove PostgreSQL Password

  • Other technical questions...

    There is an entire list of comprehensive Guides and Tutorials available. If you still have a question or need assistance, please post in the forums or contact us via the Support System and we will gladly assist you.

Registration

  • Where is my registration code for the free 14 day trial?

    Please see the PokerTracker 4 - Free Trial page for details on how to take advantage of the free trial.

  • Can I install PokerTracker 4 on more than one computer?

    Your PokerTracker 4 registration code may be used on two personal computers that you own at the same time, the same registration code may be used to install PokerTracker 4 on both computers. You may not share your registration code, you must be the the owner of both computers, sharing your registration code is a violation of the PokerTracker End-User License Agreement.

    Your PokerTracker 4 registration code will work on both macOS and Windows operating systems, a separate registration code is not needed.  For example, your registration code may be used on a Windows Desktop computer as well as a Mac Laptop at the same time.  

  • Can I install PokerTracker 4 on a Virtual Machine / Windows emulator?

    Yes. However, each virtual machine installation counts as one of your two usages per registration code regardless if they are on the same physical computer.

    If you install PokerTracker on your computer then install it on a virtual machine on the same computer this would count as the maximum of two allowed usages per registration code.

  • I have reinstalled PokerTracker 4 and need a new registration code.

    You should continue using the same registration code that was initially provided to you. If you no longer have the email with your registration code and are registered on the PokerTracker website you can view your code directly on the site under My Account -> Registration Codes.

  • I lost my PT4 Registration Code

    If you are a registered user on the PokerTracker website, you can view your PT4 registration code directly on the site under My Account -> Registration Codes.

    If you have not yet registered on the website, please register for an account so that you can view your code on the site as mentioned above.

  • I need a new PokerTracker 4 code

    You should use the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes.

    This same code should be used on (up to) two separate computers.

  • I need to completely reinstall PT4

    Continue using the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

  • My PT4 Registration Code is not listed on the site

    If your PokerTracker 4 registration code is not listed on the PokerTracker website under My Account -> Registration Codes then your payment email address does not match your registered website email address and you were not logged into your account when you purchased.

    Please proceed to send us a message with the email address that you used to purchase PokerTracker 4 along with your full real name and we will gladly link it to your account so that you can view your code on the site.

  • My Registration Code does not work

    If you receive an "Unable to communicate with registration server" or "Invalid Registration Code" error message then:

    1. Please make sure that you copy/paste the registration code exactly as received. If you are doing this then your registration code is valid. (See #2)
    2. If you are doing #1 above then something is preventing PokerTracker from connecting to the registration server to validate your code. Please add an exception into your firewall to allow PokerTracker4.exe Full Internet access. (Simply disabling your firewall may not resolve the issue). For instructions on how to add an exception into your firewall please see the guide linked below:

    Firewall Troubleshooting Guide

  • I need to transfer PT4 to a new computer

    Your PT4 registration code is good for use on two separate computers at the same time. You should use the same code on both of your computers. If you purchase a new computer, completely uninstall PokerTracker 4 from your old computer. You can then install PT4 on your new computer and continue using the same PT4 registration code that was initially provided to you and is located directly on the PokerTracker website under My Account -> Registration Codes. There is no need for a new code.

  • I need to transfer a PT4 code to another person

    PokerTracker 4 registration codes can only be transferred to another person if the code has never been used. If the code has not been used then please proceed to send us a message with the following information:

    1. Your full real name
    2. Your email address
    3. Their full real name
    4. Their email address

    We will then transfer the code into their name and email address. Once transferred a copy of the order confirmation containing their PT4 registration code will be sent to them via email.

  • I purchased PT4 and there is no where to enter my code.

    If you were using a pre-commercial release version of PokerTracker 4 then PT4 is still registered using your PT4 pre-commercial release beta code and that code will need to be removed, via the instructions below, before you will be able to enter your purchased PT4 code:

    1. Open PT4 and go "File" -> "Open User Data Directory" and a folder will open pointing to your PokerTracker 4 data directory.
    2. Double-click your "Config" folder
    3. Right-click the file named "PokerTracker" or "PokerTracker.cfg" and select "Open with..." and then choose "Notepad" and click OK.
    4. Locate the line in this file under [General] that begins with "RegistrationCode=[YOUR PRE-RELEASE CODE]".
    5. Delete everything after the equals sign so that the line only shows "RegistrationCode=".
    6. Go File -> Save
    7. Restart PokerTracker 4 and you will now be prompted to enter your registration code. Enter your PT4 registration code received after purchase and PT4 will display as registered to your name and email address

    In order to avoid from having to replace your registration code, if your PT4 pre-release beta code is still active and you purchase through the "PokerTracker Community" inside of PT4 it will automatically switch your pre-release beta code to a purchased code and no further steps would be required.

Miscellaneous

  • Is PokerTracker 4 available for macOS?

    Yes, PokerTracker 4 is available for both macOS and Windows operating systems.   The features available are the same in the macOS version with some small exceptions. Each feature listed below is not available in the Mac version of PokerTracker due to the OS X operating system's security policies. 

    1. The HUD cannot be displayed at Full Tilt Poker Rush tables *
    2. The HUD cannot be displayed at Party Poker Fast Forward tables *
    3. Tables cannot be automatically opened in TableTracker

    * The HUD can only be placed at the table when PokerTracker 4 has knowledge of each player seated at the table, at normal tables we gain this information from the completion of the prior hand but this is not possible for some Fast Fold games such as Rush because the players change after the end of each hand.  PokerTracker 4 for Windows is able to address this problem by gaining player names through the help of the Windows operating system, but there is no equivalent method on the macOS operating system due to differences in security policies.   PokerTracker 4 can support PokerStars Zoom and OnGame's STROBE Fast Fold game format because both PokerStars and OnGame provide the opponent names and seating positioning along with the hand history file, this is necessary for us to support Rush or Fast Forward tables in macOS.   Mac users are advised to play at PokerStars Zoom or OnGame's STROBE tables if they wish to play at Fast Fold tables with PokerTracker 4. 

  • How do I configure PT4 to work with my poker site

    There are very good, site specific, configuration guides available which provide step-by-step instructions on how to configure PT4 with your site.

    PokerTracker 4 - Site Configuration Guides

    Please read through the configuration guide for your specific site prior to contacting support. If after going through the guide, you are still experiencing trouble or have any questions then please proceed to send us a message and we will gladly help.

  • Does PokerTracker 4 support Omaha?

    Yes. PokerTracker 4 supports both Holdem and Omaha. For convenience, both Holdem and Omaha are in the same PokerTracker 4 application; however, they are separate purchases.

    PokerTracker 4 does not support the new 5 Card Omaha games such as the one launched by PokerStars in the Winter on 2012.

  • Why doesn't the HUD appear at Zoom tables in macOS?

    As of PokerTracker v4.14.4, PokerStars Zoom support is included with the macOS version.  Please make sure that your PokerTracker version is at least v4.14.4 and follow the PokerStars Zoom Configuration Guide to configure PokerTracker to propery work with PokerStars Zoom.

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