If PokerAce Hud is listing the tables, that means you have it configured to read from the site correctly. The most likely problem is a filter you have enabled or not using the PokerTracker database that contains the stats.

In some rare instances, if you have PA Hud configured to read from a directory that PokerTracker is moving processed files to, it can cause stats not to display. Make sure you do not have PA Hud configured to read from any such directory. Also, do not place these directories inside of directories that the poker sites write hand histories to.

The first thing you need to do is to make sure PokerTracker is importing hands. The import window in PT will tell you how many hands are being imported. Make sure they are. If they aren't, you'll need to contact PokerTracker support to figure out why.

If PT is importing, and you still aren't getting stats, in PokerAce Hud, bring up the Preferences. Switch to the "Filters" section. Make sure that every checkbox is unchecked. Make sure that all player ranges have been deleted. Try setting the minimum hands required value to something small, like 5 or 10 hands. Save the preferences and see if you get stats after a few minutes.

If you still don't have any stats after disabling all filters, go back into the Preferences, switch to the "Databases - Holdem or Omaha" section (depending on what you're using), and make sure every database listed is highlighted, or selected. Save the preferences and see if you get stats now.

If there are still no stats, and you are using the cache feature, go back into the Preferences, switch to the "Databases" section and uncheck the "Use Database Cache" option. Save the options and restart PA Hud.

If after all this, you still aren't seeing stats, contact support via the forums or support system. Be sure to mention that you've done all of these steps.

Please Download and install the latest beta version.

It is required that you run PokerAce Hud, PokerTracker, and each poker site you play on as "Administrator". To do this, right-click the icon you use to launch the applications, select Properties and click Advanced. Check the "Run as administrator" option in the window that appears.

This came from a user who had problems: "Vista has a hidden Admin account that you have to install PA Hud under. With the tool TweakUAC, you can turn this account on if you turn the UAC off. Reboot your computer and install PA Hud. After installing, you can turn the UAC back on." I cannot verify this information as I do not run Vista, but you could give it a try if you are having problems.