• Reinstalling PokerTracker changed my product ID

    Yes, this is true. If you have computer problems, or you reformat or you install Poker Tracker on another computer the product ID will change and your old reg. code will not work.

    If this happens, you should open a Support Ticket and tell us your new product ID and we will send you a new reg. code and deactivate the old code.

    Some people are under the mistaken impression that they can only ever get 2 reg. codes from us. This is wrong. If you have computer problems or get a new computer or whatever, we will provide you with a new code to get you going again. We will also deactivate the old product ID.

    Getting a new code from us in this fashion does not count against your ability to have PT registered on 2 computers.

  • Why haven't I received my registration code?

    Please check your spam or junk mail filters if you do not recieve an email with your new registration code within 24 hours.  If you cannot find it please reply to your open support ticket and we will make sure you get your code as quickly as possible.

  • If I buy PT, can I use it on 2 PC's without paying twice...

    I get this question a lot. It is stated in the license agreement on the download page that you can register Poker Tracker on 2 different computers (YOUR OWN COMPUTERS THAT IS - you cannot share codes) with the purchase of one license.

    Each computer will have a different product ID (located on the Help/About Poker Tracker window) so you will need to get a different reg. code for each computer. When you buy PT, you should open a support ticket with the product ID's you want to have registered and I'll send you the 2 codes.

    NOTE: If you don't have the program installed on the second PC when you purchase Poker Tracker then you can send me the product ID from that computer at any time later and I'll send a code for it. You are not required to send both product ID's at the time of purchase.

  • Where is the documentation for Poker Tracker?

    Version 2.0 includes HTML based help documentation. Just click on one of the many "Help" hyperlinks you see on the Poker Tracker windows to get information about the particular window.

    Also, from the Help menu in Poker Tracker, you can select "Main Index" to see all of the available help links, "Getting Started" to see how to start importing hand histories from the site you are playing on, etc.


  • The auto-import is taking longer and longer to run

    Some users have noted that their imports take a while to run and that the program freezes or says "Not responding" when looking at it through task manager. Please note that the not responding does not indicate it has crashed, you would most likely receive an error message if this were the case. Chances are it's reading/importing or refreshing.

    There are a few things that could be causing this:

    1. The most likely reason is that you have a large number of processed hand history files still in your hand history folder. You need to move or delete these files so that Poker Tracker does not try to keep reading them only to find all the hands have already been imported. This slows things down and it keeps getting worse and worse as more files are added. Once you delete or move the files initially, you should use the "Move processed files to the following folder" option of the auto-import window going forward and Poker Tracker will move the files for you when you close the auto-import window.

      PLEASE NOTE: If you have just purchased PokerTracker, the slowness initially is probably caused by the fact that PT is now importing all of the hand histories that have been stored on your PC since you have been playing. This could take a while to run based on the number of files there are. Please let the process run to completion though.
    2. If you have the "Auto-Rate on import" box checked, make sure that you do not have your name setup to be rated. Go to the Ring Stats window, select your name and click the "Do not auto-rate this player" box. If you are rating yourself, and you have a large number of hands played, the slowness may be due to the fact that it's taking a long time to rate yourself based on all the hands you have imported.
    3. If you are using the Game Time window or an external program like GameTime+ or PokerAce HUD, make sure that you use the option "Do not include my stats" so that it doesn't try to retrieve all of your stats to display or use in the table averages. This is along the lines of #2 above in that using your stats causes it to take longer to refresh.


    These NVidia video drivers can cause conflicts with Poker Tracker that actually cause the program to freeze and use up 100% CPU. If your PC used these drivers, right-click on your Desktop and disable the "NVidia Desktop Manager" and see if this helps the problem you are having.