Technical Issues

  • ATTENTION: Windows VISTA users, you must read this

    If you are using Vista is it imperative that you run ALL your poker software using the 'run as administrator' option or else there are going to be problems.

    To do this with Poker Tracker, right click on the Poker Tracker icon on your desktop and select "Run as administrator" from the pop-up menu. You should then get a prompt from Vista asking you to cancel/allow the program to run. Click on the "Allow" option to continue.

    To get Poker Tracker to run as administrator each time without having to remember to select it from the popup menu you can just right-click on the Poker Tracker desktop icon and select "Properties" from the menu. On the next window, click the "Advanced" button and check the "Run as administrator" box on the next window. Then apply all the changes. Now you can just start Poker Tracker by double-clicking on the desktop icon and it should again prompt you to cancel/allow Poker Tracker to run.

    ALL YOUR POKER SOFTWARE NEEDS TO BE STARTED THIS SAME WAY. This includes PokerAceHUD, GameTime+, any of the poker site software, everything.

  • Where has my data gone?

    Many times people ask why they can't see any or parts of their data. This is usually the results of a filter having been set on the Preferences tab that is preventing the data from showing.

    The title bar of the Ring and Tourney Stats window will display the filters that are currently being used so check those first to see if this could be the problem. Then go to the Preferences tab and remove the filter.

    If you still can't see the stats, try removing all filters by checking the "All Dates" box, unchecking all Site and Game Level boxes and unchecking the "Use Player Filter" box.

    In version 2.11.00 I added a "Remove All Filters" button to the top right corner of the Preferences tab. Use this button to quickly remove all filters so you can see the data.

  • What type of PC can PokerTracker run on?

    First, PokerTracker will only work on Windows based operating systems. It will probably run on slower machines but we recommend a Pentium II or higher with at least 128MB of memory and a decent amount of hard disk space. Poker Tracker databases can be HUGE (up to 600 MB per 120,000 hands or 100 MB per 20,000 hands for those of you that don't play 120,000 hands). As stated, it will probably run on slower PC's but you may not be satisfied with the performance. The speed of your PC will determine the number of databases you need to create in order to keep performance at a satisfactory level.

    Lastly, Poker Tracker is best viewed using a screen resolution of 1024x768

  • 'Could not load win.pct module' error on Replay Window

    Most likely the problem is that your PC is not setup to run java programs such as the one PT uses to calculate the winning percentages.


    If you are using any version of Windows other than Windows 2000, download and install this file: msjavwu.exe

    If you are using Windows 2000 with service pack 4 download and install this file: win2k_sp4.exe

    If you are using Windows 2000 with service pack 2 or 3 download and install this file: win2k_sp2_sp3.exe

    Once you have done this, download this file: winpct.exe

    It's a self-extracting zip and then run it - it will load 3 files to your PT folder (c:\program files\poker tracker v2). If you have installed PT in a different folder, you'll have to tell it the correct folder to install the files in.

    Then go to the PT folder (using Windows Explorer) and find the file regbat.bat and double-click on it. A command window will pop up and close real fast. After this happen, go into PT and see if it corrected the problem.


  • File sharing lock count exceeded. Incease max locks per file

    If you get this error then you will need to change some of your registry settings. Follow these steps:

    First, make sure Poker Tracker isn't running.

    1. Go to the Start button and select "Run..." from the menu.
    2. Type REGEDIT and then click OK on the window that opens.
    3. The Registry Editor is a lot like Windows Explorer in that you have registry keys that look like folders and values on the right that look like files.
    4. Go to the key value: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet.0\Engines\Jet 4.0 (double-click HKEY_LOCAL_MACHINE under that will be SOFTWARE, double-click on that, etc., etc. to keep drilling down.
    5. Click on Jet 4.0 and look on the right side of the screen. You should see an option "MaxLocksPerFile"...double-click on it.
    6. On the window that opens, enter 20,000 (no comma) and then click the "Decimal" button under the Base section. Now click "OK" to save the changes.
    7. Since there could be multiple Jet entries, search for these two keys:
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet.5\Engines\Jet 3.5 AND
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Jet.5\Engines\Jet 3.x

      If you find these, make the same changes to the MaxLocksPerFile registry entry for these keys as well.

    Close the registry editor and run PT again and see what happens. If it doesn't work, try rebooting and running PT again.