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Re: Lag when dragging PT4 window.

So we can see what's going on here and see details of your setup please enable logging, reproduce this problem and then send your log file to us in a Support Ticket . You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and...
by Flag_Hippo
Thu Aug 13, 2020 1:38 pm
 
Forum: PokerTracker 4
Topic: Lag when dragging PT4 window.
Replies: 1
Views: 30

Re: HUD not working pokerstars

That means there is an issue with the configuration. The 30 hands you are seeing are those imported by the PokerTracker 4 "Memory Grabber" which is a special feature that integrates with the PokerStars application to grab hands that reside in memory. PokerStars has a unique policy of allow...
by Flag_Hippo
Thu Aug 13, 2020 1:37 pm
 
Forum: PokerTracker 4
Topic: HUD not working pokerstars
Replies: 1
Views: 18

Re: Table description after importing tourny summeries

As far as I am aware the buy-in isn't currently detailed in most summary files but you can send us your sample in a Support Ticket.
by Flag_Hippo
Thu Aug 13, 2020 1:34 pm
 
Forum: PokerTracker 4
Topic: Table description after importing tourny summeries
Replies: 1
Views: 24

Re: WPN blitz poker question

I see. Does PT keep track of the "beast" jackpot rake from the pots as well along with the regular rake? Since the rake is split into two at all cash game tables, with regular rake and beast rake rake at a lower %. I think it's 2.76/0.24 at the rake cap. Jackpot rake is not recorded but i...
by Flag_Hippo
Thu Aug 13, 2020 1:26 pm
 
Forum: PokerTracker 4
Topic: WPN blitz poker question
Replies: 6
Views: 83

Re: auto-switching HUD

You can set things up by just using the number of players but if you play in other games/table sizes and want a different HUD displayed when 3h/hu then you will need to use the table size option as well.
by Flag_Hippo
Thu Aug 13, 2020 4:27 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: auto-switching HUD
Replies: 3
Views: 104

Re: Hud display

That isn't possible.
by Flag_Hippo
Thu Aug 13, 2020 4:21 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Hud display
Replies: 5
Views: 76

Re: Cannot find Ignition hand histories

That sounds like you have filters active so make sure that they are all clear and that you don't have any tags active at the top of your hand report by unchecking any active tags so that the dropdown says 'No Tags Selected': Guide: Tagging Hands If that doesn't help right-click on the empty report a...
by Flag_Hippo
Thu Aug 13, 2020 4:16 am
 
Forum: PokerTracker 4
Topic: Cannot find Ignition hand histories
Replies: 5
Views: 46

Re: WPN blitz poker question

Rake is accounted for and you can verify this for yourself by replaying a hand in the PokerTracker 4 replayer. The most likely cause of the discrepancy is your poker site not saving every hand locally to your machine (so PokerTracker 4 wouldn't know about those hands) and that is a known issue with ...
by Flag_Hippo
Thu Aug 13, 2020 4:13 am
 
Forum: PokerTracker 4
Topic: WPN blitz poker question
Replies: 6
Views: 83

Re: Pokertracker on bet365 poker

Thanks for the update. For anybody else that doesn't see the AppData folder in Windows File Explorer please refer to the following guide:

Guide: How To Show Hidden Folders In Windows
by Flag_Hippo
Wed Aug 12, 2020 1:27 pm
 
Forum: PokerTracker 4
Topic: Pokertracker on bet365 poker
Replies: 5
Views: 75

Re: GG Poker Rake on Rush and cash

Thanks. Please send that information to us in a Support Ticket and if you have a hand history sample from any hand(s) that won a jackpot please attach that as well.
by Flag_Hippo
Wed Aug 12, 2020 1:22 pm
 
Forum: PokerTracker 4
Topic: GG Poker Rake on Rush and cash
Replies: 6
Views: 115
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