Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket . The support bundle is created via 'File -> Create Support Bundle' but if you are not seei...

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket along with a sample of your PokerStars hand history files . The support bundle is created v...

The HUD should appear after the first hand imports into PokerTracker 4. If it's taking longer than that then please enable logging, reproduce the issue and attach your support bundle to a Support Ticket so we can check your logs:

Tutorial: Reporting A Problem

There isn't a built-in filter you can use for the position of limpers or callers but you can filter for the SB open limping in a custom report with an expression filter: cash_hand_summary.str_aggressors_p NOT LIKE '89%' and cash_hand_summary.str_actors_p LIKE '9%' You can use this expression filter ...

To view/edit the bounty fee and prize you need to select the 'R&A / Bounty' tab.

If you have a report with hands from a single tournament then right-click on the hand listing and select 'Replay All Hands in Report'. You can also select specific hands to load into the replayer by selecting them first using CMD-A, a subset by holding shift and clicking the first and last hand or a...

Thanks for confirming.

PokerStars have stopped writing bounty information to their hand history files meaning that data cannot currently be imported into PokerTracker 4 so you will need to manually edit your results in PokerTracker 4. You can verify the information in hand history files for yourself by opening them in a t...

In the HUD Profile Editor select the statistic you have added and under 'Item Properties' add the text you want to see in the 'Prefix' column.

Ok so i went to do that today and it took like 4 hours to give me an esitmated time (during that time i couldnt use PT4) and then after telling me it would take 31hrs to complete The estimate tends to drop over time and not actually take that long however this process will take some time if you hav...