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Re: Tournament being recorded as mtt when its a stt

Please make sure you are saving PokerStars tournament summaries and importing them into PokerTracker 4 in addition to the hand histories: PokerStars Configuration Guide - Tournament Summaries If the wrong type is being detected then please attach a sample of these hand history and tournament summary...
by Flag_Hippo
Thu Jan 20, 2022 2:15 pm
 
Forum: PokerTracker 4
Topic: Tournament being recorded as mtt when its a stt
Replies: 1
Views: 27

Re: Graph option

You can add that statistic in the 'Graphs' section - see this [url="https://www.pokertracker.com/videos/PT4/view-stats-graphs/graphs-personal-results"]tutorial video[/url]. It's not possible to remove the 'My C Won' statistic although you can change its color to the same as the background ...
by Flag_Hippo
Thu Jan 20, 2022 6:51 am
 
Forum: PokerTracker 4
Topic: Graph option
Replies: 1
Views: 48

Re: GG Poker support?

Hands downloaded from GGPoker can be manually imported into PokerTracker 4 using 'Play Poker -> Get Hands From Disk' however 5 card games are not supported at this time.
by Flag_Hippo
Thu Jan 20, 2022 6:47 am
 
Forum: PokerTracker 4
Topic: GG Poker support?
Replies: 3
Views: 54

Re: Question about PT4 and PLO Spin&Go Pokerstars

I am not aware of any issues. We have a guide for getting things setup with PokerStars here: PokerStars Configuration Guide PokerTracker 4 only supports English so hand histories need to be saved in English (PokerStars Client -> Settings -> Playing History -> Hand History) and the PokerStars client ...
by Flag_Hippo
Wed Jan 19, 2022 7:08 am
 
Forum: PokerTracker 4
Topic: Question about PT4 and PLO Spin&Go Pokerstars
Replies: 2
Views: 57

Re: BB won/lost is way off

That should be fixed in the next release. You can download a pre-release version from here but to fix hands already imported you will need to purge the affected tournament(s) and then reimport them.
by Flag_Hippo
Wed Jan 19, 2022 7:07 am
 
Forum: PokerTracker 4
Topic: BB won/lost is way off
Replies: 1
Views: 42

Re: PostgreSQL Issue

It's possible security software is interfering so follow the instructions given in the Security Software Configuration Guide to see if that helps. If it doesn't please open a Support Ticket with your PokerTracker and PostgreSQL log files: Tutorial: Reporting A Problem along with the details of all r...
by Flag_Hippo
Wed Jan 19, 2022 7:05 am
 
Forum: PokerTracker 4
Topic: PostgreSQL Issue
Replies: 3
Views: 85

Re: "my reports" that are grouped by "position (full ring)"

You can achieve that in 'My Reports' by adding the 'Position (Full Ring)' statistic to your custom player report:

Guide: Creating My Reports (Report Stats)
by Flag_Hippo
Tue Jan 18, 2022 12:43 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: "my reports" that are grouped by "position (full ring)"
Replies: 2
Views: 66

Re: Support not responding

I have had an open ticket for over a month. I was in constant communication and the issue was getting resolved until just before Xmas. I have responded to the open ticket many times and I am not hearing back. Your ticket was forwarded to NoteCaddy support but I don't know why they haven't responded...
by Flag_Hippo
Tue Jan 18, 2022 6:03 am
 
Forum: PokerTracker 4
Topic: Support not responding
Replies: 2
Views: 54

Re: Problem HUD on winamax.fr

If you are not using the latest version of PokerTracker 4 please update it: Download PokerTracker 4 otherwise enable logging, reproduce this problem and then send your log file to us in a Support Ticket . You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder'...
by Flag_Hippo
Tue Jan 18, 2022 6:02 am
 
Forum: PokerTracker 4
Topic: Problem HUD on winamax.fr
Replies: 1
Views: 41

Re: PostgreSQL Issue

Is this a new install or was everything working until now? The error message is stating that a PostgreSQL file/folder doesn't exist on your computer so please check that location. Does this file/folder exist? C:/Program Files/PostgreSQL/9.3/data/postgresql.conf Is it just the file missing or an enti...
by Flag_Hippo
Tue Jan 18, 2022 6:01 am
 
Forum: PokerTracker 4
Topic: PostgreSQL Issue
Replies: 3
Views: 85
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