Hi, I noticed the Holdem Hand Range Visualizer (under "View Stats" -> "Statistics") doesn't provide sample sizes for each hand when I select the "Average Allin Equity" statistic. So we can investigate that you can report this to us via a Support Ticket : Tutorial: Repo...

You can't use that since it's not possible to donk bet in a limped pot. A flop donk bet in PokerTracker 4 is defined as: Percentage of the time that a player bet the flop out of position before the preflop raiser had a chance to act. Limped pots do not have a preflop raiser so if your columns use fl...

We have a high volume of support requests at this time - please bear with us and you'll get a reply as soon as possible.

Go to 'HUD -> Edit HUD Options -> General Settings' and check your 'Mucked Cards' settings:

Guide: HUD Options (Mucked Cards)

That should complete if you leave it overnight unless there is a specific problem. If your computer powers off or goes to sleep and interrupts the update then it will need to be started again from the beginning.

So we can see what's going on here please start PokerTracker 4 via "Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)" even if nothing appears to be happening (press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging i...

There isn't a single format of text that I can give you but if you have an example from ACR that imports correctly I'd suggest looking at that. If you have the SQL skills to modify the database then you are welcome to do so but I'm afraid this is beyond the scope of our forum support.

Thank you for the log file - a technician will follow up with you via your existing ticket.

Documentation for the PokerTracker 4 API has been published here . PokerTracker's database is also open and accessible via pgAdmin which is installed with PostgreSQL and with this any and all data stored in your database can be accessed and does not require an API. With regards to the database struc...

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next select 'Play Poker -> Get Hands While Playing' to reproduce this issue and then attach your support bundle to a Support Ticket so we can see what's going on here and advise you accordin...