On what poker site is this? Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4. Site Configuration Guide PokerTracker 4 only supports English so both hand histories and the poker client need to be i...

Support for PokerStars Ontario will be added with the next release of PokerTracker 4. If you would like access to a pre-release version with this update then please open a Support Ticket.

You will get notified via your support ticket (#723412) when a fix is available. You can view your previous Support Tickets and our replies at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.

Given the information in this thread that sounds like you may have a problem with your system. Please open a Support Ticket with your support bundle and a link to this thread so we can check your logs and advise you accordingly:

Guide: How to Create & Submit a PokerTracker 4 Support Bundle

If you have a sample of winning players in your database you can look at their statistics in PokerTracker 4 however you'll likely receive more feedback on this type of subject by posting in another forum such as 2+2, PokerStrategy e.t.c.

Can you please explain what you mean by "disappeared" in more specific detail. Where are you looking exactly? If you are in the 'Play Poker' section then that only displays data from the current session/day so if you want to review all of your poker data you need to move to the 'View Stats...

Mine's a slightly different issue. Playing in both a $1 and $10 MTT. I received the "maximum number of hands" message and it stopped importing hands. So it works for a bit, but then just stops. And won't restart until 30 minutes have elapsed and I restart Poker Tracker. Tournament hands i...

The update is still subject to internal testing and it will be made available when it's ready however I don't have a specific date for when that will be.

If you have an alias and want to see results by site you can filter for that via 'More Filters -> Game Details -> Sites' as well as save those as quick filters for future use:

Guide: Filters

The HUD will work more efficiently when the database cache is used but the HUD filter for 'last x hands' disables the use of the cache so your HUD data must be calculated independently every time your HUD updates: Guide: Database Caching As a result there will be a performance hit (the exact size of...