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Re: A little help

What specific e-mail address did you use? I am not getting the error you described using support@propokerhuds.com. You can also contact them via their website using the form here.
by Flag_Hippo
Fri Jul 30, 2021 12:34 pm
 
Forum: PokerTracker 4
Topic: A little help
Replies: 1
Views: 31

Re: Not workigng after new update

Security software can interfere with hand grabber functionality - see this guide. If the issue persists please reproduce this problem and then send your support bundle to us in a Support Ticket:

Guide: Creating a Support Bundle
by Flag_Hippo
Fri Jul 30, 2021 4:50 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Not workigng after new update
Replies: 7
Views: 274

Re: ACR has instituted a 1-card showdown ability

Please send us your sample to us. By default PokerTracker 4 moves your auto-imported files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option: Guide: Processed Files Zip/compress the original files and attach that zip file to a Support Ticket : Guide: Atta...
by Flag_Hippo
Fri Jul 30, 2021 4:49 am
 
Forum: PokerTracker 4
Topic: ACR has instituted a 1-card showdown ability
Replies: 4
Views: 73

Re: Unable to execute query: FATAL ERROR

Unfortunately that indicates the database is damaged which is usually caused by data corruption from a computer crash/powercut while the database was active although it can also be caused by faulty hardware. If a reindex didn't fix the issue you can try the second method here although we do not reco...
by Flag_Hippo
Fri Jul 30, 2021 4:47 am
 
Forum: PokerTracker 4
Topic: Unable to execute query: FATAL ERROR
Replies: 1
Views: 24

Re: Create a new tournament summary

Something like that would require the creation of a fake hand history and/or summary file. You can export an existing hand/tournament from PokerTracker 4 and then you can edit it to suit your needs (date, screenname) before importing the edited file back into PokerTracker 4. Make sure to also edit t...
by Flag_Hippo
Fri Jul 30, 2021 4:47 am
 
Forum: PokerTracker 4
Topic: Create a new tournament summary
Replies: 1
Views: 31

Re: Blank stats when there is no data instead of a -

Use a blank space in 'Configure -> Reporting Options -> No Opportunity Statistic Text'.
by Flag_Hippo
Thu Jul 29, 2021 1:46 pm
 
Forum: PokerTracker 4
Topic: Blank stats when there is no data instead of a -
Replies: 1
Views: 25

Re: pokerstars.sh / tournament hand histories

Please send a sample of your PokerStars hand history and tournament summary files to us in a Support Ticket so we can take a look. Thank you.
by Flag_Hippo
Thu Jul 29, 2021 5:41 am
 
Forum: PokerTracker 4
Topic: pokerstars.sh / tournament hand histories
Replies: 2
Views: 39

Re: ACR has instituted a 1-card showdown ability

Please send a sample of these hands to us in a Support Ticket. Thank you.
by Flag_Hippo
Thu Jul 29, 2021 5:41 am
 
Forum: PokerTracker 4
Topic: ACR has instituted a 1-card showdown ability
Replies: 4
Views: 73

Re: hud not working properly

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket . You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'Pok...
by Flag_Hippo
Thu Jul 29, 2021 5:40 am
 
Forum: PokerTracker 4
Topic: hud not working properly
Replies: 1
Views: 46

Re: Left-click doesn't bring up full stats

Please update to PokerTracker v4.15.34 which is the latest version: Download PokerTracker 4 Also if you have created a custom HUD profile without any popups linked to it then what you are describing is exactly what would happen when you left click on a statistic. If your HUD Profile has popups linke...
by Flag_Hippo
Wed Jul 28, 2021 4:38 am
 
Forum: PokerTracker 4
Topic: Left-click doesn't bring up full stats
Replies: 1
Views: 46
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