When this happens please go to 'PokerTracker -> Apps -> Ignition Hand Grabber -> Status'. In the Status window, click the 'Gear' icon and select 'Create Support Bundle'. Save this file to your computer and then attach it to a Support Ticket here so we can follow up on this with you. Guide: Creating ...

Filter for checking as your first action on the street and then NOT taking a second action:

Guide: NOT Filters

Thanks but you haven't answered my questions. On what poker site is this? Are your hands importing correctly into PokerTracker 4? Without further information on where you play I cannot be more specific but please check the poker site is configured correctly with PokerTracker 4: Site Configuration Gu...

Please make sure that you don't have any filters/tags set that would prevent the data from appearing otherwise please attach a screenshot of your entire PokerTracker 4 report window either here or privately in a Support Ticket along with a sample of the imported hands.

Please attach those files to a Support Ticket so we can check that. Thank you.

In cases where detailed tournament information isn't included in the files provided by your poker site then you will need to manually edit the tournaments in PokerTracker 4. If that information is included in your files or you are not sure then you can attach your examples to a Support Ticket and we...

Thanks but this doesn't sound like you are referring to a popup. Popups do not stay on the table - they only appear when you click on the HUD. Do you mean the HUD is in the wrong place? Basic HUD Guide On what poker site is this? Are your hands importing correctly into PokerTracker 4? If necessary p...

Unfortunately there isn't a filter that will give you a winrate vs a group of players (unless you are playing heads up games).

So we can investigate that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket . The support bundle is created via the 'File -> Create Support Bundle' menu opti...

That would require a custom statistic - see this guide for the basics on custom statistics creation and this guide for a deeper walkthrough. There is also a thread here on the topic of 'vs Hero' custom statistics.