On what poker site is this? Without further information on where you play I cannot be more specific but please check your Poker Site(s) are configured correctly with PokerTracker 4. Site Configuration Guide PokerTracker 4 only supports English so both hand histories and the poker client need to be i...

If you have a sample of winning players in your database you can look at their statistics in PokerTracker 4 however you'll likely receive more feedback on this type of subject by posting in another forum such as 2+2, PokerStrategy e.t.c.

Can you please explain what you mean by "disappeared" in more specific detail. Where are you looking exactly? If you are in the 'Play Poker' section then that only displays data from the current session/day so if you want to review all of your poker data you need to move to the 'View Stats...

Mine's a slightly different issue. Playing in both a $1 and $10 MTT. I received the "maximum number of hands" message and it stopped importing hands. So it works for a bit, but then just stops. And won't restart until 30 minutes have elapsed and I restart Poker Tracker. Tournament hands i...

The update is still subject to internal testing and it will be made available when it's ready however I don't have a specific date for when that will be.

If you have an alias and want to see results by site you can filter for that via 'More Filters -> Game Details -> Sites' as well as save those as quick filters for future use:

Guide: Filters

The HUD will work more efficiently when the database cache is used but the HUD filter for 'last x hands' disables the use of the cache so your HUD data must be calculated independently every time your HUD updates: Guide: Database Caching As a result there will be a performance hit (the exact size of...

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results you should have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PokerTracker 4 (in Configure -> Sites ...

I am not aware of an issue at this time. Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the ...

Qwyk1 wrote:Same issue for me.. is pt going to need an update to work correctly? Or is there a way to get this working right? hands imported to h2n with no problem.

This will require an update to PokerTracker 4. If you open a Support Ticket we can notify you when that's available.