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Re: Problem, HUD does not appear on MAC computer

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket . The support bundle is created via 'File -> Create Support Bundle' but if you are not seei...
by Flag_Hippo
Sun May 22, 2022 5:32 am
 
Forum: PokerTracker 4
Topic: Problem, HUD does not appear on MAC computer
Replies: 1
Views: 18

Re: PS Michigan missing winning hands

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket along with a sample of your PokerStars hand history files . The support bundle is created v...
by Flag_Hippo
Sun May 22, 2022 5:31 am
 
Forum: PokerTracker 4
Topic: PS Michigan missing winning hands
Replies: 1
Views: 25

Re: HUD ACR doesnt appear until play few hands...

The HUD should appear after the first hand imports into PokerTracker 4. If it's taking longer than that then please enable logging, reproduce the issue and attach your support bundle to a Support Ticket so we can check your logs:

Tutorial: Reporting A Problem
by Flag_Hippo
Sat May 21, 2022 1:24 pm
 
Forum: PokerTracker 4
Topic: HUD ACR doesnt appear until play few hands...
Replies: 1
Views: 23

Re: Isolate SB limp from BB

There isn't a built-in filter you can use for the position of limpers or callers but you can filter for the SB open limping in a custom report with an expression filter: cash_hand_summary.str_aggressors_p NOT LIKE '89%' and cash_hand_summary.str_actors_p LIKE '9%' You can use this expression filter ...
by Flag_Hippo
Sat May 21, 2022 1:23 pm
 
Forum: PokerTracker 4
Topic: Isolate SB limp from BB
Replies: 1
Views: 24

Re: Why doesn’t the software recognise all results on Stars?

To view/edit the bounty fee and prize you need to select the 'R&A / Bounty' tab.
by Flag_Hippo
Sat May 21, 2022 1:23 pm
 
Forum: PokerTracker 4
Topic: Why doesn’t the software recognise all results on Stars?
Replies: 3
Views: 40

Re: How to analyze every hands at once?

If you have a report with hands from a single tournament then right-click on the hand listing and select 'Replay All Hands in Report'. You can also select specific hands to load into the replayer by selecting them first using CMD-A, a subset by holding shift and clicking the first and last hand or a...
by Flag_Hippo
Sat May 21, 2022 5:41 am
 
Forum: PT4 for Mac OS X
Topic: How to analyze every hands at once?
Replies: 1
Views: 16

Re: connection to db problem

Thanks for confirming.
by Flag_Hippo
Sat May 21, 2022 5:41 am
 
Forum: PokerTracker 4
Topic: connection to db problem
Replies: 4
Views: 77

Re: Why doesn’t the software recognise all results on Stars?

PokerStars have stopped writing bounty information to their hand history files meaning that data cannot currently be imported into PokerTracker 4 so you will need to manually edit your results in PokerTracker 4. You can verify the information in hand history files for yourself by opening them in a t...
by Flag_Hippo
Sat May 21, 2022 5:38 am
 
Forum: PokerTracker 4
Topic: Why doesn’t the software recognise all results on Stars?
Replies: 3
Views: 40

Re: hud stats with no text to indicate what the stat is abou

In the HUD Profile Editor select the statistic you have added and under 'Item Properties' add the text you want to see in the 'Prefix' column.
by Flag_Hippo
Sat May 21, 2022 5:36 am
 
Forum: PokerTracker 4
Topic: hud stats with no text to indicate what the stat is about?!
Replies: 1
Views: 24

Re: Customs stats not showing when playing HU

Ok so i went to do that today and it took like 4 hours to give me an esitmated time (during that time i couldnt use PT4) and then after telling me it would take 31hrs to complete The estimate tends to drop over time and not actually take that long however this process will take some time if you hav...
by Flag_Hippo
Thu May 19, 2022 1:29 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Customs stats not showing when playing HU
Replies: 3
Views: 91
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