Can you please explain what you mean by "disappeared" in more specific detail. Where are you looking exactly? If you are in the 'Play Poker' section then that only displays data from the current session/day so if you want to review all of your poker data you need to move to the 'View Stats...

The update is still subject to internal testing and it will be made available when it's ready however I don't have a specific date for when that will be.

If you have an alias and want to see results by site you can filter for that via 'More Filters -> Game Details -> Sites' as well as save those as quick filters for future use:

Guide: Filters

The HUD will work more efficiently when the database cache is used but the HUD filter for 'last x hands' disables the use of the cache so your HUD data must be calculated independently every time your HUD updates: Guide: Database Caching As a result there will be a performance hit (the exact size of...

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results you should have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PokerTracker 4 (in Configure -> Sites ...

I am not aware of an issue at this time. Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket so we can check your logs. The support bundle is created via the ...

Qwyk1 wrote:Same issue for me.. is pt going to need an update to work correctly? Or is there a way to get this working right? hands imported to h2n with no problem.

This will require an update to PokerTracker 4. If you open a Support Ticket we can notify you when that's available.

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket . The support bundle is created via the 'File -> Create Support Bundle' menu option in Poke...

I finally fixed it reinstalling a different version of postgresql, I was installing the last version, 9.3 and 9.6 but didnt run, now with the 10 it works, I had to create a new database and now its working. Otherwise, how can I configure the PT4 so that it shows me the hands I play in spins modalit...

If you open a Support Ticket we can issue you with a trial code so you can test the hand grabber.