Querying the data of a player that the statistic is not written for will require the addition of a subquery (which is unable to use the database cache ) like this: cash_hand_player_statistics.id_hand in (SELECT chps.id_hand from cash_hand_player_statistics chps, player p, cash_limit cl where chps.id...

If you want to add or edit tags you can do that via the 'Configure -> Tags' menu option:

Guide: Customizing Tags

A technician will be following up with you via your support ticket.

Unfortunately I've not seen anything like this before. If a completely different PostgreSQL install hasn't changed this behaviour then something with your device is likely causing this issue. Have you done a full virus scan on your computer? If you open a Support Ticket and attach your 5 latest Post...

I'm planning on buying pokertracker. Right now I am playing on my laptops, but I am planning on gettinng a new computer for playing next month, so my question is - can I transfer the license? That's not a problem. If you uninstall from one computer that will free up an activation that can then be u...

I have several versions of postgre. Does this not harm the performance of pt4 or my PC? That wouldn't normally have a significant impact. How to delete previous versions? You can uninstall PostgreSQL versions that you are not using with PokerTracker 4 or any other programs: Guide: Uninstall Postgre...

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you. The suppo...

One tournament cannot be imported as two separate tournaments. If you want to achieve that you could create a fake tournament hand history or tournament summary file and manually import that into PokerTracker 4 to generate a second tournament.

If you haven't been able to create a new database after installing PostgreSQL v10 then there wouldn't be a database to view. You have the option of reinstalling PostgreSQL v9.x and we can troubleshoot with your original data or you can start again with an empty database in a different PostgreSQL ver...

cnt_p_2bet_rfi_2_5bb: sum(if[cash_hand_player_statistics.position between 0 and 7 and cash_hand_player_statistics.amt_p_raise_made / amt_bb = 2.5 and cash_hand_player_statistics.flg_p_first_raise and cash_hand_player_statistics.flg_p_open_opp, 1, 0]) cnt_p_raise_first_in_no_blinds: sum(if[cash_hand...