Unfortunately PokerTracker 4 was not developed to support remote database access and your setup is not something I am familiar with. As per my previous reply please attach your log file to a Support Ticket ticket and we can see if we can offer any further assistance on this.
Please restart your computer and then start PokerTracker 4 with logging enabled - see this guide (see method #2, #1 will not work unless you already have enabled logging previously). If PokerTracker 4 still does not open grab your log file and attach that to a Support Ticket : To access the log file...
If you are signed in then click 'My Account' at the top of this page, then 'Edit Account' and you can change the email address. After updating the email address you can then sign out and request a password reset.
The total number of hands displayed here will not be the number of unique hands so to get that you can filter for the players in the big blind position only.
Resently after updating from 4.18.1 to 4.18.3 my PT4 started to load a lof of time. I tried to downgrade it to 4.18.1 but it didnt help. My PostgreSQL ver is 9.13.15. and current DB is 2.2GB. After loading all is working great. I read in other threads that I can manually update PostgreSQL, but do I...
If you click the 'Alias' icon for a player then in the same window where aliases are added there is a 'Remove' button which will unlink players from that alias.
In addition to the time setting in PokerTracker 4 the iPoker lobby time (in the bottom left) should be set to the server time (the option that isn't "local" in the dropdown list) and then the hand times should adjust correctly in PokerTracker 4. If you continue to have an issue with the HU...
You can do that with a custom statistic - see this guide for the basics on custom statistics creation and this guide for a deeper walkthrough. While the latter was written for PokerTracker 3 and the user interface is different the techniques still apply to PokerTracker 4. There may also be some simi...