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Re: Edit / Delete issue with custom stat

WhiteRider wrote:You can reset your custom stats by renaming the file "StatDefinitionsCustomized.pt4" in the data folder that you were asked to send to us. Do this while PT4 is not running.


That worked. Thanks WR.

Merry Xmas.
by YashN
Fri Dec 25, 2015 5:22 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Edit / Delete issue with custom stat

I was told in the ticket that since the files aren't stored in the DB, a DB backup wouldn't be able to provide them so much time wasted doing this. I was given instructions to copy the files which are in Users/<username>/Library/Application Support/Pokertracker 4/data and send them which I did. Now,...
by YashN
Thu Dec 24, 2015 5:24 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Edit / Delete issue with custom stat

The part we'd need is the "User data files", but the default settings is fine - the file will be pretty small either way (as long as you turn off databases). Thanks - we'll get back to you via your ticket when we've had chance to have a look at it. Thought it would indeed be small, but it...
by YashN
Sat Dec 19, 2015 3:38 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Stats like average chip count?

Thanks, makes sense.
by YashN
Sat Dec 19, 2015 12:41 pm
 
Forum: PokerTracker 4
Topic: Stats like average chip count?
Replies: 12
Views: 1300

Re: Edit / Delete issue with custom stat

Ticket with link to file in Dropbox submitted: https://support.pokertracker.com/user/viewticket/181572
by YashN
Sat Dec 19, 2015 12:32 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Edit / Delete issue with custom stat

...please make a Backup of just the default 'Optional Files' (no databases) and attach it to a Support Ticket with a link to this thread so that we can investigate for you. Custom stats are saved in the file "StatDefinitionsCustomized.pt4" but a backup as described above will include all ...
by YashN
Sat Dec 19, 2015 12:19 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Chips (Stack Size)?

The amount can appear to be off by the size of the ante. Is it possible to adjust this and if so, how?
by YashN
Sat Dec 19, 2015 4:16 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Chips (Stack Size)?
Replies: 3
Views: 781

Re: Edit / Delete issue with custom stat

Sounds good. Thanks WR.
by YashN
Sat Dec 19, 2015 12:58 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Edit / Delete issue with custom stat

Custom stat definitions are not stored in the database so starting a new database is unlikely to affect this issue. If you send us a backup we'll be able to experiment with your setup and hopefully see what is going on. Interesting, WhiteRider. I think I saw some custom stats related file in the PT...
by YashN
Fri Dec 18, 2015 12:50 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762

Re: Edit / Delete issue with custom stat

If you change the drop down on the left hand side to show all stats are you able to select your statistics then? Hi kraada, No, the issue is still there. I am thinking of exporting the DB or backing up and then making a new one and re-importing or restoring and trying again. I am not too concerned ...
by YashN
Wed Dec 16, 2015 7:55 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Edit / Delete issue with custom stat
Replies: 17
Views: 1762
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