Thanks for letting us know about this. I will make sure that the development team are aware of your crash reports, but please also attach the file that you are trying to import to a Support Ticket so that we can reproduce the crash ourselves. I am not seeing any problem when I import the partypoker ...

Hey, Team - I understand you can use format ('Text String') in an IF statement as shown in the example you provided. But when I try and use format ('Text String') in a CASE statement within a Statistic, PT4 returns an error. Do you have an example of a CASE statement within a Statistic that returns...

There is a custom report for this purpose in the Download Customizations section, uploaded by me.
https://www.pokertracker.com/custom/reports

Search for 'alias' and download the appropriate cash ($) or tournament (T) report.

Guide: My Reports

That has been added for the next release. We agree it would have been better to do it for this change but for most databases the update is barely noticeable and the delay in larger databases was unfortunately overlooked before release.

The latest version updates the cache functions at start-up on the first run. This only needs to be done once for each database (when a database is first made Active). Unless your database is massive it shouldn't take more than a few minutes so please just let it run. If you continue to have problems...

No, that is not an option.

If you are playing at Ignition, WPN, GGPoker or a couple of other sites that is a known issue in PokerTracker v4.18. These hands are importing with an incorrect time and this can impact if hands are displayed when a report is based on a specific time period such as the 'Play Poker' section however t...

Do you have the poker software installed in English? Having it in a different language will mean that the names do not match between the hand history and the table windows, so please reinstall in English in that case. Otherwise, please enable logging (Configure > Options) and restart PT4. Play a few...

Ah, I see. You can do that, but it makes the color conditions a little more complicated. You will need to specify the position value as well as the stat value for each combination. For example: #Position# = 5 and #Raise First In# > 46 Position is a numeric value as defined here: (for reference: see ...

This probably means that you need to configure your preferred seat settings in PT4 to match the settings you use with your poker site. Go to Configure > Sites & Import Options and select your site. Update the preferred seat settings to match how you have your poker site configured. If you play a...