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Re: Hands observed but not imported

Thanks for the updates everyone.
If you have any hand history files which do not import it seems that if you add the missing ".txt" extension to the filename then the hands should import.
by WhiteRider
Tue Nov 23, 2021 3:35 am
 
Forum: PokerTracker 4
Topic: Hands observed but not imported
Replies: 8
Views: 269

Re: delay cbet and barrel riv

1. Yes, you basically have it all right. Some of your text was mis-formatted, but it seems like you've understood. However: (char_length(tourney_hand_summary.str_aggressors_p) >= 2 means: "There were 2 agg actions preflop, a raise and call," Not quite. This expression only says tha there w...
by WhiteRider
Sun Nov 14, 2021 1:57 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: delay cbet and barrel riv
Replies: 5
Views: 237

Re: Stats are displaying wrong

That suggests that PokerTracker 4 was not able to retrieve the currency exchange rates from our servers. Go to 'Database -> Currency', select any sessions/tournaments which have an exchange rate of -1 and click the 'Set Rates' button to fetch the correct exchange rates. Note that you can select a ra...
by WhiteRider
Sun Nov 14, 2021 1:46 pm
 
Forum: PokerTracker 4
Topic: Stats are displaying wrong
Replies: 2
Views: 132

Re: 888, "unable to locate player cards" error

Thanks - we'll get back to you via your ticket.
by WhiteRider
Sun Nov 14, 2021 1:46 pm
 
Forum: PokerTracker 4
Topic: 888, "unable to locate player cards" error
Replies: 10
Views: 457

Re: PartyPoker

You can request your hand histories from partypoker support to import at a later time, but now that hand histories are not saved while you play there is nothing to import "live".
by WhiteRider
Sun Nov 14, 2021 9:01 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: PartyPoker
Replies: 3
Views: 112

Re: Hand Grabber full of bugs

We have a known import error in the current PT4 version with hands where a player is recorded with a $0 stack having just bust out but is still at the table. That could be why you're seeing some hands missed. Once that is fixed in PT4 you will be able to import those missed hands. Please open a Supp...
by WhiteRider
Sun Nov 14, 2021 4:10 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Hand Grabber full of bugs
Replies: 1
Views: 60

Re: 888, "unable to locate player cards" error

Have a look at the hand histories - you might find that the cards (or the player names or something) are missing. You could try uninstalling and then re-installing the 888 software. We have seen that fix writing errors like that sometimes. If the hands look OK please attach one of the hand history f...
by WhiteRider
Sun Nov 14, 2021 4:05 am
 
Forum: PokerTracker 4
Topic: 888, "unable to locate player cards" error
Replies: 10
Views: 457

Re: HUD not working (WINAMAX)

If you are not using our latest version PT4.15.37 please update. PT4 Download Page Also make sure that the correct hand history folder is configured in Configure > Sites & Import Options > Winamax. If you just updated to the new style Winamax software your hand history folder probably changed. I...
by WhiteRider
Sat Nov 13, 2021 4:55 pm
 
Forum: PokerTracker 4
Topic: HUD not working (WINAMAX)
Replies: 3
Views: 232

Re: Windows 11 issue

Then please send us a log file so that we can see what is going on.
by WhiteRider
Sat Nov 13, 2021 4:54 pm
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 14
Views: 747

Re: Unrecognized Game Type - Entering Live Hand History

Try: PokerStars Zoom Hand #231328452983: Hold’em No Limit (€0.01/€0.02 EUR ) - 2021/11/12 0:00:57 CET [2021/11/11 18:00:57 ET] Other than the missing currency code it looks OK, although there could be some incorrect spacing or an encoding error too, so if it still doesn't work after you add the curr...
by WhiteRider
Sat Nov 13, 2021 12:37 pm
 
Forum: PokerTracker 4
Topic: Unrecognized Game Type - Entering Live Hand History
Replies: 4
Views: 440
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