Your screenshot shows the Hud process running - after you reboot that can't be the case, so make sure to run the installer before you do anything else after rebooting, and then it should be able to install. If that still doesn't work then please open a Support Ticket so that we can follow up with y...

WhiteRider wrote:What told you to reinstall PokerTracker?
That error means that the Hud process is still running - reboot your computer then run the installer again.

when I tried to start the hud the software told me to reinstall pt4. I have rebooted and tried dozen times.

I was playing with PT4 and them suddenly it stops working. Said for me to reinstall it but it gives me this message over and over again.

https://imgur.com/a/Hrgnq

please help

https://imgur.com/a/6fBlX
I even selected stars to give me back the hand histories for the last 24 hours and didn't import correctly, What should I do thanks

thanks was the conversion problem

The stat appears on the stat list but I can't find them when I try to use on my reports. How can I solve that

That sounds like you're either editing the wrong HUD profile or not selecting the edited HUD profile at the table. Note that when you open the HUD profile editor it is always loaded alphabetically so you make sure you are select the appropriate profile when using the HUD editor. You can change the ...

When I use this stat on my report at the software I can see the numbers, but when I put it into my HUD I can't see them in game. Anyone can help

http://imgur.com/VXP2ylW

The lower box is empty no matter what filter (even none) I use.

I can't see any hud stats or hands imported on the day from tournament or cash games. I already reinstalled it.