After my HUD had been working flawlessly for years, since yesterday it is suddenly no longer displayed (Pokerstars), although I haven't changed anything. Please help. I also created a ticket (No. 864424 concerning "Huge Difference between Sharkscope and PT4") and have not received an answe...

Hi there

I updated your newest version 4.17. You forced me then to backupe and DB-update: Both doesn't work during 10 hours, it's just hanging for way too many hours!
Pls help how I can go back to v4.16 where we hadn't such terrible bugs. Or tell me how to workarround.

Thx in advance, Matt

Ok, but then the PT4 NoteCaddy app is 100% useless for PokerStars-Hands, right? Or is there some use after all?

Hi nostrakhan
Ok I understand these rules from pokerstars during the game. But I can't see it in the PT4-Hand-Replayer either: What can I check next?

Thank you, that worked now. I see the stat NC.PlayerOverview (see attached). But stats with HeatMap, ScatterGraph or SparkGraph don't appear yet: How on?

Hi there

In my HUD profile I can choose every NoteCaddyStat but not a single one appears in the HUD. What can I do?
All other PT4 stats appear without any problems.

Thanks in advance for your support.
Cheers, Matt

Hi there I have the following questions about database synchronisation: I play MTT on two PCs. I understand that I can synchronise the hands with this method (at least every 30 days, correct?): https://www.pokertracker.com/guides/PT4/tutorials/syncing-hands-between-two-computers This also applies to...