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Re: MacOS Sierra problem

Thats your local IP, i need your public IP address, if you visit here you should see it. My apologies i should have included the link the first time

http://www.whatsmyip.org/
by morny
Tue Nov 01, 2016 10:01 am
 
Forum: PT4 for Mac OS X
Topic: MacOS Sierra problem
Replies: 12
Views: 4407

Re: Stat definition reference guide.

Thanks Smoky for the feedback and i have passed it on along to our team along with confirming with the other guys on the support team we currently do not have a document that has all this information in one place.
by morny
Mon Oct 31, 2016 10:59 am
 
Forum: PokerTracker 4
Topic: Stat definition reference guide.
Replies: 4
Views: 2428

Re: PT4 showing stats for players I haven't played before

I can confirm this behavior also happens in v20 so your fine to upgrade
by morny
Sun Oct 30, 2016 8:21 pm
 
Forum: PokerTracker 4
Topic: PT4 showing stats for players I haven't played before
Replies: 8
Views: 2569

Re: M / BB problem in HUD

Might be a permissions type issue preventing you accessing the data. Have you loaded the apps in the correct order. 1 - Load PokerTracker 2 - Click Start Getting Hands 3 - Open Stars 4 - Play Another thing to check is if both PokerTracker and PokerStars are running as admin. To configure an applicat...
by morny
Sun Oct 30, 2016 7:40 pm
 
Forum: PokerTracker 4
Topic: M / BB problem in HUD
Replies: 3
Views: 1607

Re: Hour problem

Just send us a Support Ticket with all the information i mentioned above.
by morny
Sun Oct 30, 2016 7:23 pm
 
Forum: PokerTracker 4
Topic: Hour problem
Replies: 7
Views: 10741

Re: MacOS Sierra problem

Please PM me with your IP address and well get it unblocked so you can create a ticket but just to be sure can you post the actual error here you are getting
by morny
Sun Oct 30, 2016 12:43 pm
 
Forum: PT4 for Mac OS X
Topic: MacOS Sierra problem
Replies: 12
Views: 4407

Re: Hour problem

Ok thanks for the additional info, please send that image along with the hand histories and also don't forget to mention what timezone your computer system is using also to help us reproduce it
by morny
Sun Oct 30, 2016 11:14 am
 
Forum: PokerTracker 4
Topic: Hour problem
Replies: 7
Views: 10741

Re: Hour problem

Is it wrong for all of them? Pokerstars and those two should record the timezone in the hand history so it should auto adjust without you doing anything. Some sites like Ipoker do not and you have to manually set it Is your clock date and time correct and also importantly is your timezone also corre...
by morny
Sun Oct 30, 2016 10:30 am
 
Forum: PokerTracker 4
Topic: Hour problem
Replies: 7
Views: 10741

Re: Stat definition reference guide.

You can find the definition of any specific stat in the Configure -> Statistics window. I do not think we have compiled the information into a single document but i will double check with the other support guys to see if they have one
by morny
Sun Oct 30, 2016 10:09 am
 
Forum: PokerTracker 4
Topic: Stat definition reference guide.
Replies: 4
Views: 2428

Re: Lifetime Hero Stats

It is a valid point and we have had several other requests for the same feature. That said there is also valid reasons for not including it. Most players will not have played every single hand with you and even if there was users who did you have no way of knowing which do and which do not. From tha...
by morny
Sun Oct 30, 2016 9:50 am
 
Forum: PokerTracker 4
Topic: Lifetime Hero Stats
Replies: 2
Views: 2098
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