Hello, I have noticed that ON OCCASION (rarely, but right now and previously) when I win a stack, 100bb, big pot, it doesn't record the hand into the database which is frustrating. Not every time. But sometimes. When it is 100bb it has a huge effect on bb/100 and my database. I am tired of importing...

Thank you

Sure, will we receive an extension on our licenses due to the weeks where it has not worked?

This is the hand with the side pot. Even in the session worm graph, it showed 11 $ net increase to the session, not the amount in BB won, when player ending "db" w/ TQ start the hand with 80bb which is $20

worked ok today but pt4 did something weird, when I won a hand, with a side pot, it only gave me the net profit from one of the pots, and not the combined pot... unfortunately with these issues, PT for ignition will serve as a guide in database sense, and i am happy the most valuable tool , the hud ...

yep i restart everything, now same as u not working...

Yes experiencing the same.
It is even missing some hands, but displaying the HUD on some tables... where as usually if the HUD was displayed, it caught everything.

Unfortunately downloading hands from iggy and manual import is more reliable but time cons

Haha

OK - that makes sense.

Will purchase immediately.

Thank you for your help!

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Back up and running! Thank you!

OK so I read the guide you quoted, but still can not find: "If you want to enable grabbing of Zone hands as you play you can do so via the Options (gear) button on the Status window." My issue is: I would like to "Disable" Zone hands.... I will do them manually. Can you please sh...

Right so it expires after 12 months. Without warning....

I see.

Something to add.
Thanks for the quick reply, that is the problem.