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Re: Moving PTS

No, do everything on the NEW computer. Run the program, go to the menu. Select Help > About Poker Tracker. A window will open. Send the product ID from that window on the support ticket. Then do the steps in the FAQ link.
by ptrack mike
Mon Aug 01, 2011 6:00 pm
 
Forum: Poker Tracker Stud
Topic: Moving PTS
Replies: 3
Views: 4019

Re: Moving PTS

Here is the FAQ for moving your databases:
viewtopic.php?f=42&t=2334

Then you'll need to create a new support ticket with your new product ID so we can send you a new registration code.
https://www.pokertracker.com/support/ne ... cat_id=123
by ptrack mike
Mon Aug 01, 2011 6:36 am
 
Forum: Poker Tracker Stud
Topic: Moving PTS
Replies: 3
Views: 4019

Re: Pokerstars Knockout Razz Tournaments and Triple Stud

PTS will no longer be supported as of May 1. No new enhancements will be added to the program.
by ptrack mike
Fri Apr 15, 2011 3:59 pm
 
Forum: PTS Feature Suggestions
Topic: Pokerstars Knockout Razz Tournaments and Triple Stud
Replies: 1
Views: 1792

Re: Database error

Create a new support ticket and attach it there.
https://www.pokertracker.com/support/?cat_id=142
by ptrack mike
Mon Mar 14, 2011 6:20 pm
 
Forum: PTS Support
Topic: Database error
Replies: 1
Views: 1273

Re: Tabletracker problems

This is the PT Stud forum. Please post your issue in the PT3 forum.
by ptrack mike
Tue Mar 08, 2011 11:38 pm
 
Forum: PTS Support
Topic: Tabletracker problems
Replies: 1
Views: 998

Re: Unable to get the game date error

Yes.
by ptrack mike
Wed Feb 23, 2011 11:02 pm
 
Forum: Poker Tracker Stud
Topic: Unable to get the game date error
Replies: 10
Views: 3717

Re: Unable to get the game date error

OK, the format is not even close to what PTS looks for, but depending on how many hands you have you could open the files in Notepad and replace the first line of every hand so that it goes from this: Full Tilt Poker Game #28301988378: Table Edith - $2/$4 Ante $0.40 - Limit Stud H/L - 09:44:55 EET -...
by ptrack mike
Wed Feb 23, 2011 5:34 pm
 
Forum: Poker Tracker Stud
Topic: Unable to get the game date error
Replies: 10
Views: 3717

Re: Unable to get the game date error

Please post one of the hand histories here that won't import.
by ptrack mike
Tue Feb 22, 2011 10:08 pm
 
Forum: Poker Tracker Stud
Topic: Unable to get the game date error
Replies: 10
Views: 3717

Re: Unable to get the game date error

However im having difficulty figuring out how can I import those old fails into my database.

Make sure you have the latest patch, then move the hands that failed to import back into your FT hand history folder and force the import again.
by ptrack mike
Mon Feb 21, 2011 11:33 pm
 
Forum: Poker Tracker Stud
Topic: Unable to get the game date error
Replies: 10
Views: 3717
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