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Re: Windows 11 issue

I finally think we have made some good progress! <fingers crossed> Please download and install the latest alpha version (2448) linked below: PokerTracker v4.15.38.2448 - Download If you are still experiencing crashes with this latest alpha version please submit your crash report on the next start of...
by APerfect10
Fri Jan 14, 2022 9:59 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

For the remaining people having issues with random crashes of PokerTracker on Windows 11, we have released a new alpha: 1. We have re-enabled the PokerStars memory grabber. 2. We have improved crash report logging. PokerTracker v4.15.38.2423 - Download [Edit: Removed outdated URL] When you crash, pl...
by APerfect10
Sat Jan 08, 2022 9:40 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

Thanks to a few customers who have been working very closely with us, I think we have narrowed down the problem. Please download and install the latest alpha (2408) which has resolved all crashing issues (thus far) for those customers working closely with us. PokerTracker v4.15.38.2408 - Download (E...
by APerfect10
Thu Dec 23, 2021 10:25 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

A new alpha for users experiencing any Windows 11 crashes after following the instructions in my last message ^

[REMOVED}

Best regards,

Derek
by APerfect10
Mon Dec 20, 2021 9:29 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

For anyone still experiencing crashes, we are noticing that the majority of users fall into two categories: 1. Their AMD CPU drivers need updated due to an AMD Windows 11 bug. Please see the AMD KB Update Notice specifically issue #2. 2. We're also seeing many users who were previously experiencing ...
by APerfect10
Fri Dec 17, 2021 10:14 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

Thank you, that was it! I install the AMD KB Update and put on balanced mode after that the problem never happen again. I miss this step because i have the AMD Radeon Software but Windows allways install others drivers and after this the program not open anymore, so i unistall this program and let ...
by APerfect10
Fri Dec 17, 2021 9:53 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

We have a new alpha with even more logging. I encourage everyone to use this latest version if you are on Windows 11 and experiencing crashes:

[REMOVED]

Please remember to disable your PokerStars memory grabber as mentioned in this post.

Best regards,

Derek
by APerfect10
Wed Dec 15, 2021 10:33 pm
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

I have the same problem since last week on 888poker.pt using windows 11, ryzen 5500U. The newest updates and alpha version of pokertracker 4. Using windows 11 since day one with ryzen 5500U the first time I have problem with pokertracker 4. It goes to the background and not running anymore need to ...
by APerfect10
Wed Dec 15, 2021 10:24 pm
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Windows 11 issue

We believe it may be related to the PokerStars memory grabber. Please disable the PokerStars memory grabber and see if any crashes occur. In PokerTracker, via the file menu, go to Configure -> Site & Import Options. On the left-hand side, select PokerStars and on the right-hand side uncheck &quo...
by APerfect10
Wed Dec 15, 2021 9:00 am
 
Forum: PokerTracker 4
Topic: Windows 11 issue
Replies: 42
Views: 2424

Re: Pokerstars Import

The problem is due to a bug in the PokerStars client update (I believe it only impacts macOS) On Windows and previously on macOS, hand history files were named as such: HH20211214 [TABLE NAME] [GAME] [STAKES].txt Now they are just named: HH20211214 Two third of the filename is missing and so is the ...
by APerfect10
Tue Dec 14, 2021 11:11 pm
 
Forum: PokerTracker 4
Topic: Pokerstars Import
Replies: 5
Views: 234
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