doing a new installation of PT4. never been on this laptop before. error message says unable to login to DB template 1. could not connect to database.

Played a cash game. Hud worked fine. Opened Ignition and downloaded the HH 24 hours after playing. Clicked "get hands from disk". Imported file into PT4. Refreshed. In the view stats tab, summary report show the hands I played. Shouldn't all the hole cards show in the replayer? I have show...

I am not importing the hands first. Just getting hands while playing. The hud works fine. The hands show up on the statistics tab but the tourney number is different.

Since the support for tournaments on Ignition was added the tournament number which used to match Ignition's number has changed to what looks like a date and time code. S&G I played on 5-17-2020 has a tournament number of M-20200518003836. One I played earlier in the day has a number M-202002171...

How is Notecaddy different from Note Tracker? Can I tell the difference between notecaddy notes and note tracker notes?
I assume notecaddy takes more and better notes than note tracker. So do I need tracker? Do they complement each other?

Long story short, Ignition grabber stopped working. Figured if I reinstall PT4 it would work. Backed up and deleted and reinstalled. Imagine my surprise when all the stats and hands and huds are automatically back without having to restore from the backup! Figured, it must have gotten the info from ...

It was working fine for about a month. Now it's not working! I don't think I changed anything that would make it stop working

I'm asking because I thought I messed up the default tournament hud. In the popup there is no river tab. There is a tools, preflop, flop and turn but no river. I thought I did something while playing with the profile editor and deleted it somehow. But I just got the latest version, 4.14.18 and there...

Where can I download the original hud's that came with PT4?

the 4.11.10 update works for me! Now getting HUD on Carbon! And even though PT4 hud was not working for several SnG's over the weekend it still processed the HH files and put them in the processed folder where I was able to import them! Thanks PT4!!