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Re: HUD on ACR Blitz not working

If your WPN install isn't being detected by PokerTracker 4 then the Blitz HUD will not work. Try reinstalling your WPN client and when running the installer file right-click it and select 'Run as Administrator'.
by Flag_Hippo
Sun Nov 22, 2020 6:56 am
 
Forum: PokerTracker 4
Topic: HUD on ACR Blitz not working
Replies: 6
Views: 99

Re: PT4 AND WPN

I don't see any log file attached to your post but if you have one please send it to us in a Support Ticket. Thank you.

Guide: Attaching Files to a Support Ticket
by Flag_Hippo
Sun Nov 22, 2020 6:50 am
 
Forum: PokerTracker 4
Topic: PT4 AND WPN
Replies: 7
Views: 582

Re: Importing hand tags to downloaded hand history from Igni

Unfortunately there isn't an automated method for transferring tags between different databases.
by Flag_Hippo
Sat Nov 21, 2020 6:37 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Importing hand tags to downloaded hand history from Ignition
Replies: 2
Views: 65

Re: Problem HUD subscription with other HUDs

Please send us this information in a Support Ticket and we can disable that premium content for you.
by Flag_Hippo
Sat Nov 21, 2020 6:31 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Problem HUD subscription with other HUDs
Replies: 1
Views: 35

Re: ACR hud after sitting out

Can you please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with the hand history file for the table where you played, sat out and sat back in again. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' ...
by Flag_Hippo
Sat Nov 21, 2020 6:29 am
 
Forum: PokerTracker 4
Topic: ACR hud after sitting out
Replies: 1
Views: 43

Re: Unable to connect to database

Try setting a custom location for your PokerStars hands such as /Users/{Mac Login}/stars_hh PokerStars Client -> Settings -> Playing History -> Hand History -> click the "Change Folder..." button & navigate to here -> /Users/{Mac Login}/stars_hh -> Click "Apply Changes" butto...
by Flag_Hippo
Sat Nov 21, 2020 6:19 am
 
Forum: PokerTracker 4
Topic: Unable to connect to database
Replies: 1
Views: 48

Re: I can't connect to DB

Thanks and pleased to hear it.
by Flag_Hippo
Sat Nov 21, 2020 6:15 am
 
Forum: PokerTracker 4
Topic: I can't connect to DB
Replies: 3
Views: 58

Re: HUD on ACR Blitz not working

So we can investigate that please enable logging, reproduce this issue and send us your PokerTracker4.log file in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File
by Flag_Hippo
Fri Nov 20, 2020 3:19 pm
 
Forum: PokerTracker 4
Topic: HUD on ACR Blitz not working
Replies: 6
Views: 99

Re: HUD

Can you both please enable logging, reproduce this problem and then send your log file to us in a Support Ticket . You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTrac...
by Flag_Hippo
Fri Nov 20, 2020 3:18 pm
 
Forum: PokerTracker 4
Topic: HUD
Replies: 9
Views: 227

Re: Is Pokertracker license lifetime?

The license will be for PokerTracker 4 so you can update to new versions of PokerTracker 4 as they are released. A PokerTracker 5 release is planned but no release date has been estimated and no decisions have been made yet on what upgrade discounts would be available to PokerTracker 4 owners. Also ...
by Flag_Hippo
Fri Nov 20, 2020 3:17 pm
 
Forum: PokerTracker 4
Topic: Is Pokertracker license lifetime?
Replies: 1
Views: 64
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