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Re: Imported Hands vs Database Hands Count Discrepancy

Exactly how are you importing these hands? Are these old hands or hands you are playing on a daily basis? What site(s) are they from? Cash game data and tournament data are separated so if you have played both gametypes then these will be separated in PokerTracker 4 via the $ and T tabs. If you play...
by Flag_Hippo
Sat Jun 20, 2015 1:56 pm
 
Forum: PokerTracker 4
Topic: Imported Hands vs Database Hands Count Discrepancy
Replies: 4
Views: 133

Re: Hud Display issue. America's Cardroom

We are investigating and working on a fix for this. If you wish to be notified when that fix is available then please let us know via a support ticket.
by Flag_Hippo
Sat Jun 20, 2015 5:59 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Hud Display issue. America's Cardroom
Replies: 3
Views: 586

Re: HUD outside table

For more information on how Placemint works please refer to this post from 2+2. If the Window is not being redrawn correctly after resizing PokerTracker 4 will not be able to detect that change.
by Flag_Hippo
Sat Jun 20, 2015 5:53 am
 
Forum: PokerTracker 4
Topic: HUD outside table
Replies: 1
Views: 318

Re: PT4 makes my computer run very slow

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is t...
by Flag_Hippo
Sat Jun 20, 2015 5:31 am
 
Forum: PokerTracker 4
Topic: PT4 makes my computer run very slow
Replies: 1
Views: 433

Re: HUD not popping up with WPN

We are investigating and working on a fix for this. If you wish to be notified when that fix is available then please let us know via a support ticket.
by Flag_Hippo
Sat Jun 20, 2015 5:30 am
 
Forum: PokerTracker 4
Topic: HUD not popping up with WPN
Replies: 6
Views: 431

Re: WPN update

We are investigating and working on a fix for this. If you wish to be notified when that fix is available then please let us know via a support ticket.
by Flag_Hippo
Sat Jun 20, 2015 5:30 am
 
Forum: PokerTracker 4
Topic: WPN update
Replies: 12
Views: 1219

Re: help not functions me pt4!!

Thank you for the screenshots. Please click start, type services.msc and click on it when it appears. Do you see the PostgreSQL service in the list? If the PostgreSQL service is listed can you start it?
by Flag_Hippo
Sun Jun 14, 2015 5:05 pm
 
Forum: PokerTracker 4
Topic: help not functions me pt4!!
Replies: 9
Views: 197

Re: PT4 and Rush Fulltilt.dk software

I do not have a timeframe for this however you will be emailed when this is update is available as previously advised via your support ticket.
by Flag_Hippo
Sun Jun 14, 2015 1:50 pm
 
Forum: PokerTracker 4
Topic: PT4 and Rush Fulltilt.dk software
Replies: 5
Views: 194

Re: How to uninstall PT4 completely!!! so can reinstall

Please open a support ticket along with a link to this thread and we can work with you there to get PostgreSQL reinstalled on your computer.
by Flag_Hippo
Sun Jun 14, 2015 1:38 pm
 
Forum: PokerTracker 4
Topic: How to uninstall PT4 completely!!! so can reinstall
Replies: 1
Views: 1528

Re: ipoker, betfair configure with PT4

To get things setup with Betfair you would want to refer to our iPoker guide here . If you are still unable to get things working then please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file....
by Flag_Hippo
Sun Jun 14, 2015 1:29 pm
 
Forum: PokerTracker 4
Topic: ipoker, betfair configure with PT4
Replies: 12
Views: 1595
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