PokerTracker

Please compress the hand history file for one of the tournaments that was imported incorrectly and attach it to a Support Ticket so that we can find out why and apply a fix if needed.
Thanks.

Please check that you have configured PT4 to import the tournament summary files as well as the hand history files from WPN. The summary files do not include the buy-ins within the data, but for most tournaments we can read it from the filename. WPN Configuration Guide If you have tournament summari...

There is no cloud service for PT4. If you want to transfer hands between databases you will need to export them and import them to the other database, or if you have your hand histories archived you can import from there instead. Duplicate hands will be ignored so that won't cause any problems, othe...

We have investigated the problem and found that it only happens for users that are using very old PostgreSQL versions such as v8.4 which reached its end-of-life in 2014. To fix the issue you will need to install and use PostgreSQL version v12.18 and then restore your database(s) - see this guide: ht...

That kind of data is pretty tricky as there isn't a simple way to filter for hole cards of a specific opponent in a hand. There is a custom report (for use in My Reports ) available in the Download Warehouse called "All-In Equity under 51%" which will allow you to filter for particular equ...

I think that should be possible. If you make a copy of the stat "Live Min Stack BB" (*) you can change the format type from Number to Expression. (*) I'm assuming you want this in BBs since it's for tournaments. If not, do the same sort of thing for "Live Min Stack". You can then...

As Flag_Hippo suggested previously, to make a stat specific to a site you will need to include a test for the site ID in the column expression. For example PokerStars is site ID 100, so you need to include "cash_hand_summary.id_site = 100" as part of the condition. At the most basic level ...

This happens because the Holdem Hand Range Visualizer is designed for "percentage" type stats. It normally shows stats like (actions / opportunities) * 100. The hand report below the grid only shows hands where the action took place. This is determined by checking for one or more of the re...

I should also add that if you had logging enabled when the database update ran please send us the log file from that run via a Support Ticket . That will be in %LOCALAPPDATA%\PokerTracker 4\Logs\Archive. The file we will need to see will be the one with the date/time after the run in question. Thanks.

Please note: If you have deleted PostgreSQL files manually then your old database will probably not be recoverable unless you made the recommended Backup before starting the update. If you uninstalled but did not manually delete any files then your old database should still exist if you re-install t...