Hi, I have a stat called, River Bet Bluff Frequency which is defined as - (cnt_r_bet_bluff / cnt_r_bet_known) * 100. Cnt_r_bet_bluff is: sum(if[((cash_hand_player_combinations.flg_r_highcard) OR (cash_hand_player_combinations.flg_r_1pair AND cash_hand_player_combinations.id_r_hand_strength < 3) OR (...

Hi, NC isn't working again for me today. I didn't play in the last 3 days so I'm not sure when it quit working. But no notes at all are appearing.

Hallelujah! (oh wow, I spelled that right the first time, I thought it would take a few iterations with the spell checker), NC now working with PT4. For some reason, on one of the recent updates, my NC pack of definitions vanished. I simply had to reload them and presto, working. Thank you for all y...

How do we attach broken definitions to support tickets? I see under Hud, Edit Hud Profiles, Options, where I can export the entire hud but how do you attach a single NC popup definition to the support ticket?

Ok, done. NC logs didn't show up but I sent the PT4 logs. I'll play some more today and see if I can get even more. Thanks for all the help.

Today, I once again am getting the error note when I hit Pokertracker+,NoteCaddy, Show Notecaddy. The same error that I got for nearly a month, that was fixed last weak and now unfixed.

NC broken again 9/20. No notes work. Can't I reload Pokertracker + NC ( not just pokertracker) the way it was a day or two ago? Let me know if you need today's logs.
Edit - I went ahead and sent logs anyway. Thanks

NC working again as of evening of 9/18. Thank you.

I just responded to your support email and I sent a zipped file of more logs + my error message. Let me know if you've received these items in the manner you requested. Because I can resend shit if I do it wrong the first time.

Any chance that you can relay to me minimal information such as if I'm the only person other than two experiencing this issue because if so, then I can realize that the issue is likely from my end. I've gotten nothing from you other than to send logs and I've sent logs 3 times. I've had an issue wit...