If that's on Snap tables then the HUD isn't supported there however if this is not the case then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on.

Unfortunately there is no way to tell which middle pair you have using tourney_hand_player_combinations.flg_x_1pair and tourney_hand_player_combinations.id_x_hand_strength=2 which filters for pairs between top and bottom pair but it should work for the flop as you have specified because third pair o...

view stats is not working as its not showing anything. and view import status is giving me errors as well. The hands imported were skipped as duplicates and should be there so can you please check the following: 1. You have imported a Sit & Go Hero hand history and as far as I know these games ...

Please enable logging, reproduce this problem on a table or two and then send your log file to us in a Support Ticket . You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in...

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results you should have your Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PT4 (in Configure -> Sites & ...

PokerTracker 4 stores the value of a bounty and the number of bounties won and unfortunately progressive bounty tournaments don't fit with this model. The development team are aware of this issue so if you would like automated notification on this issue then please open a support ticket . Also thank...

7)If yes, if is there any way to make premium stats uncacheable without unsubscribing the hud? If that content is protected then you won't be able to edit those stats. 9) However, now with very small DB stats need 1-2 min to appear in the hud. Before i think some of the cached stats were much faste...

You will need to expand the 'note text' window to see all the information contained inside however that will likely be truncated using that query so you may still not see the text of the notes. If you want to see all the information then right-click the 'notes' column and select 'View Data' instead ...

There were a couple of issues with iPoker importing with v4.14.25 which were resolved with v4.14.26 so if you have reverted unfortunately that's not going to help: iPoker: Import: Fixed import errors introduced in the v17.3.3.18+ iPoker client If your iPoker client is using v17.3.3.18+ you may get i...

Please enable logging, reproduce this problem and then send your log file to us, along with a screenshot or two so we can see what's going on, in a Support Ticket . You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the te...