I did save the layout, but it still doesnt match the seating of the players. Each time a new MTT opens or I get reseated, I have to manually put the stats in place, because the HUD positions are not matching the player positions... I mentioned another couple of things so make sure you are not movin...

Please check your settings to ensure that everything is configured correctly to import saved hands from PokerStars:

PokerStars Configuration Guide

PokerTracker 4 gets its information from the hand history files for the table you are playing at. The number of players left and the total number of chips in play at any given time in a multi-table tournament isn't known to PokerTracker 4 so the overall tournament average stack cannot be calculated.

I'm trying to manually import ~9000 hands from ignition. It looks like everything was successful and the import was completed, but no hands are showing in results, stats, etc. You haven't included a screenshot from your results or stats section so I cannot see what's wrong. Make sure you have the c...

I'm looking at total hands played by position at one particular stake (no quick filters selected) and I noticed that in EP I only have about half compared to all other positions. I know that they're all not going to be equal due to situations like me sitting out on some hands but shouldnt they all ...

thb0307 wrote:How do I get the hands I missed from him

They would need to send you copies of those hand histories which you can then manually import into PokerTracker 4 using 'Play Poker -> Get Hands From Disk'.

You will need to follow the steps listed here . Bear in mind the RowLimit value is used for reports but graphs allow 10 times the report limit so if you set a RowLimit of 200000 that will allow for 2 millions hands in your graph. Note that this does not affect the graphs on the Overview page. After ...

May I ask how this issue has been fixed? I also have PT 4.17.8 installed and I experience the same issue. The update for the Zoom HUD downloads automatically. As long as you have restarted PokerTracker 4 since you would have it as long as 'Configure -> Options -> Automatically Download Updates' is ...

OK thanks. There was an issue where some stats would display correctly in reports but not in the section from your screenshot so that's not the issue here. A technician will assist you in your ticket to find out what's going on in your case.

You don't have an active Ignition Hand Grabber subscription so you cannot access the status window where that gear icon is.