Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log...

You can use PokerTracker 4 on up to two computers that you own and operate at any one time so if you cannot locate your registration code and still have the old laptop then click "Help -> About" and let us know the name, email address and last six characters of the registration code that i...

Tournament summary files only contain finishing position, prize won e.t.c. and don't contain the hand histories so you need to request the hand history files as well.

Try reinstalling your PokerStars client and if that does not resolve the issue then enable logging, reproduce this problem and then send your log file to us in a Support Ticket . You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we ...

In the PokerTracker 4 menu go to "File > Open User Data Folder" and close PokerTracker 4. In the window that opened go into the "Data" folder. If you have a layouts.backup file which is different (different size or date) to layouts.pt4 then you can replace layouts.pt4 with that (...

The error in your screenshot means you have statistics which use additional tables which need to be added to the database outside of PokerTracker 4. You will need to contact your premium content provider to find out what you need to do to your database for those stats to work. In the meantime you ca...

Go to 'Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)' and after PokerTracker 4 starts you can select 'File --> Show User Data Folder' to open the necessary folder on your computer. Depending on your Windows settings the log file will be a text file called &...

1. Database columns are only created once a stat is cached and uncached columns aren't stored in the database in any way. 2. There is no limit to the number of uncached columns and how resource intensive that will be will depend on how many uncached columns there are and the size of the database. 3....

If you add a filter for being in the big blind via 'More Filters -> Hand Details -> Player Position -> Preflop' then the BB/100 displayed in the report will be the players winrate from the BB.

As per our guide you need to specify your timezone with an authorized time zone property from the 'TZ' column here so for Toronto you can use this:

Code: Select all

timezone = 'America/Toronto'

or this:

Code: Select all

timezone = 'Canada/Eastern'