Bounties on PokerStars should be tracked in your results so please open a Support Ticket detailing this issue and attach the hand history and tournament summary file from this tournament.

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket along with any screenshots. The support bundle is created via 'File -> Create Support Bundle' but if you are...

The size of the raise faced is how much a player has to call so if another player raises to 4BB then a player in the BB only has to call 3BB as they already have 1BB invested.

Please make sure that PokerStars is still saving hands as this can get turned off on occasion when the PokerStars client updates itself: PokerStars Client -> Settings -> Playing History -> Hand History -> [x] Save My Hand History If it's set to save the hands then is PokerStars actually creating the...

I was asking what the comparison was between the hand in PokerTracker 4 and the local time on your computer but you've compared that time to the original PokerStars hand history file which isn't the cause of any issue. If you've moved recently with your PC/laptop, for example between Spain and Portu...

Is your Mac in full screen mode? If you move your mouse to the top of the screen then the menu bar should appear temporarily. Next look at the top right of the menu bar and there should be a pair of diagonal arrows that are highlighted, usually in blue. If you click those arrows that should display ...

The 'Number Of Players Filtered' option allow you to filter HUD data based on the number of players at the table - see this guide:

Guide: HUD Options & Profiles (Filters)

What time is it in PokerTracker 4 for these hands compared to the local time played on your computer? What poker site/network is this on? If this is on iPoker their hand histories do not specify what timezone is being used so you should set the time in the iPoker lobby to server time and not your lo...

I have the same problem playing on Pokerstars.pt Did you find the solution? This is a 7 year old thread. Which problem described here are you having? Not seeing your hands? Or the hands are there but with the wrong time? If you are not seeing any hands then make sure you are not filtering for hands...

Try logging out of your PokerTracker.com account here which will clear your site cookies:

https://www.pokertracker.com/logout

and then try again. I have also sent a copy of your original PokerTracker order confirmation email containing your PokerTracker registration code in a separate email to you.