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Re: Hands not showing up

I played some hands last night. I know PT4 was working because I could see the player stats and I could see PT4 counting the hands. However, when I went to review my session there was nothing there. Firstly, make sure that you click the Refresh button to see the latest data. If you still don't see ...
by WhiteRider
Sat May 28, 2022 4:21 am
 
Forum: PokerTracker 4
Topic: Hands not showing up
Replies: 9
Views: 243

Re: Error message when deleting tags

This is a known issue that has been reported to the development team. If you want to receive a notification when the fix is released please open a Support Ticket.
In the meantime you will need to avoid deleting the default tags.
by WhiteRider
Sat May 28, 2022 4:18 am
 
Forum: PokerTracker 4
Topic: Error message when deleting tags
Replies: 1
Views: 66

Re: 'Cache update failure due to an invalid custom stat.'

In the next release PT4 will list the invalid stats and columns. I don't yet have a release date for that, but in the meantime if you make a Backup of just the optional files (no databases) and attach it to a Support Ticket with a link to this thread we'll be able to take a look for you and should b...
by WhiteRider
Wed May 18, 2022 2:21 am
 
Forum: PokerTracker 4
Topic: 'Cache update failure due to an invalid custom stat.'
Replies: 1
Views: 125

Re: You Are Being Scammed!! PT4 is a Virus/Trojan

This is not correct. This is a false positive. PT4 (and HM3) need to interact closely with the poker sites that we support and this uses techniques similar to those used by the type of software mentioned, but is entirely benign. Our trackers are regularly submitted to anti-virus software providers a...
by WhiteRider
Thu May 12, 2022 3:11 am
 
Forum: PokerTracker 4
Topic: You Are Being Scammed!! PT4 is a Virus/Trojan [FALSE]
Replies: 3
Views: 205

Re: Quickly find a player

No, there's no other way to find a player in the tracker, if you don't have the information you need in your Hud.

I'll pass on your comment to the development team though.
by WhiteRider
Sun Apr 24, 2022 3:59 pm
 
Forum: PokerTracker 4
Topic: Quickly find a player
Replies: 2
Views: 116

Re: Maximum Raise 2bet & SQL command question

You're welcome - there are no foolish questions if you don't know the answers. :)
by WhiteRider
Sat Apr 23, 2022 12:46 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Maximum Raise 2bet & SQL command question
Replies: 3
Views: 149

Re: I have no hands in 'hands summary' or 'my hands' MTT/SNG

The most common reasons are having the wrong player selected in the Player list at the top of the sidebar on the left, or having a filter enabled. If you can see stats but not hands, then most likely you have a tag selected above the hands report. If you still can't see what is wrong please attach a...
by WhiteRider
Sat Apr 23, 2022 12:46 pm
 
Forum: PokerTracker 4
Topic: I have no hands in 'hands summary' or 'my hands' MTT/SNG
Replies: 1
Views: 81

Re: Maximum Raise 2bet & SQL command question

The filter shows Maximum Raise 2bet. I've attached a screenshot. Though I've look among the quick filter options, I cannot learn how to create this filter. What options do I need to select? In the filters window go to Hand Details > Maximum Preflop Raise That Occurred. Secondly, I would like to kno...
by WhiteRider
Fri Apr 22, 2022 3:24 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Maximum Raise 2bet & SQL command question
Replies: 3
Views: 149

Re: Cannot find HandHistory for PokerStars

Thanks for following up.
Yes, unfortunately they don't provide histories in that version of their software.
by WhiteRider
Fri Apr 22, 2022 3:19 pm
 
Forum: PokerTracker 4
Topic: Cannot find HandHistory for PokerStars
Replies: 2
Views: 111

Re: Tracking Poker Staking Results

If you are playing under a new name then your results will be separate. You can select between the different players in the Player list at the top of the sidebar on the left.
by WhiteRider
Fri Apr 22, 2022 3:17 pm
 
Forum: PokerTracker 4
Topic: Tracking Poker Staking Results
Replies: 3
Views: 104
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