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Re: PLO showing up as NLO and no HUD

Unfortunately the Mac ACR software, which is still in Beta, is doing something much different with their Omaha hands than they do with either Mac Holdem or Holdem/Omaha on Windows machines and this would be what's causing the trouble you're experiencing. Hopefully ACR will update their Mac Omaha han...
by Flag_Hippo
Thu Jun 29, 2017 7:30 am
 
Forum: PT4 for macOS
Topic: PLO showing up as NLO and no HUD
Replies: 1
Views: 367

Re: No hud on fast forward on Bwin(partypoker)

Is your Bwin client installed in English? If you have the Bwin client installed in another language please uninstall it then re-download the software again and select English during the installation.
by Flag_Hippo
Thu Jun 29, 2017 7:22 am
 
Forum: PokerTracker 4
Topic: No hud on fast forward on Bwin(partypoker)
Replies: 9
Views: 1554

Re: SNG detection issues

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results we recommend that you have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PT4 (in Configure -> Sites ...
by Flag_Hippo
Thu Jun 29, 2017 7:21 am
 
Forum: PokerTracker 4
Topic: SNG detection issues
Replies: 5
Views: 727

Re: Help Asap please

Microgaming cash games are no longer supported so it is up to you whether or not you want to use PokerTracker v4.14.23 to import the hands in which you've contributed to the pot.
by Flag_Hippo
Wed Jun 28, 2017 6:19 pm
 
Forum: PokerTracker 4
Topic: Help Asap please
Replies: 12
Views: 588

Re: Importing WPN Tourney Results Web Page

Can you please compress those files and attach them to a Support Ticket so they can be forwarded to the development team.
by Flag_Hippo
Wed Jun 28, 2017 6:13 pm
 
Forum: PokerTracker 4
Topic: Importing WPN Tourney Results Web Page
Replies: 18
Views: 1786

Re: Back to PT4, have a couple questions

1) Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file along with a before and after screenshot . You can access the log file by clicking 'File --> Show User Data Folder' in the main Poke...
by Flag_Hippo
Wed Jun 28, 2017 6:12 pm
 
Forum: PokerTracker 4
Topic: Back to PT4, have a couple questions
Replies: 1
Views: 174

Re: I want to see how i do vs a specific hand

To do that change all instances of cash to tourney.
by Flag_Hippo
Wed Jun 28, 2017 6:09 pm
 
Forum: PokerTracker 4
Topic: I want to see how i do vs a specific hand
Replies: 5
Views: 237

Re: PT4 HUD NOT WORKING ON IGNITION....

We do not currently support Ignition so if your HUD is not working you'll need to contact the author of the hand converter you are using about that. With regards to the hands if you want to see hands older than a day you need to move from the 'Play Poker' section to the 'View Stats' section in Poker...
by Flag_Hippo
Wed Jun 28, 2017 6:08 pm
 
Forum: PokerTracker 4
Topic: PT4 HUD NOT WORKING ON IGNITION....
Replies: 1
Views: 1467

Re: Replaying MTTs in PT4 not all hands present.

Please compress the hand history files from that session and attach them to a Support Ticket so we can investigate that for you. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access via the "File -> Open User Data Folder&quo...
by Flag_Hippo
Wed Jun 28, 2017 6:04 pm
 
Forum: PokerTracker 4
Topic: Replaying MTTs in PT4 not all hands present.
Replies: 1
Views: 233

Re: postgre issues cant solve it

Please follow this guide to get PostgreSQL installed and if it does not install successfully go to: C:\Users\SOME_NAME\AppData\Local\Temp In this folder there should be a file called "install-postgresql.log", "initdb.log" or something with "bitrock", "postgresql&qu...
by Flag_Hippo
Wed Jun 28, 2017 7:13 am
 
Forum: PokerTracker 4
Topic: postgre issues cant solve it
Replies: 3
Views: 641
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