If you are using Windows magnification then your current Windows DPI/magnification settings may be preventing the HUD boxes from knowing when the mouse cursor is over them so if you set your Windows DPI/magnification to/close to 100% and reboot that should resolve the problem.

The only email address I am aware of is support@enterprisedb.com

We recommend that you run both PokerTracker 4 and your poker clients as administrator. Try uninstalling Betfair after downloading it again right click the installer file and select "Run As Administrator". Also if "Auto Detect" does not detect your skin then you can use "Add&...

Thanks for the update.

So which version do i use game currency or my currency? If you are playing multiple currencies then I recommend using "My Currency" stats. If you only play in one currency and that is the same as your "My Currency" in PokerTracker 4 then there would be no difference between the ...

If you purchased PokerTracker 4 via another email address you might have opened a second PokerTracker 4 account in which case your code will be listed on that account (if you have a running PokerTracker 4 on another machine you can click "Help -> About" which will display the email address...

Apple/Mac tools such as Time Machine e.t.c. typically are not sophisticated enough to transfer a complex program like PostgreSQL so we recommend before making any major changes to your system that you use the built-in functionality in PokerTracker 4 to backup your poker data. When PokerTracker 4/Pos...

There aren't any existing reports of this new tourney type in our system so please open a Support Ticket and report your problem along with a sample of hand history and tournament summary files for these "Beat The Clock" tournaments.

For that you can create an "All Players" report in "My Reports", remove the "Player" stat and add "Hole Cards" in its place. Add the simple filter NOT(Player is Hero) and any other simple filters you need and then you'll see the overall population's range of h...

You need to set up the Windows 10 PostgreSQL first using the guide I linked above then install the Windows 8 PokerTracker 4 afterwards. The Windows 8 PokerTracker 4 will want to install PostgreSQL so you'd tell it not to and instead give it the credentials to access the Windows 10 PostgreSQL. If you...