This sounds like you closed the Currency window while it was updating your cache. If so, what you'll need to do know is rebuild your cache via Database --> Database Management --> Rebuild Cache which will take some time depending on the size of your database. If that doesn't fix it please open a Sup...

Please attach your entire log file(s) to a support ticket.

Your HUD settings including color ranges and panel positions can be backed up selecting "User Data Files" under "Optional Files" via "File -> Backup". If you are starting fresh and do not want to backup your database you can deselect your database and just backup your s...

You can configure PokerTracker 4 to import from your new HH folder in documents via "Configure -> Sites & Import Options -> Site Configuration -> 888 Poker". Select "Add" to add that folder your configuration. If you want to revert to the original folder Windows may be hiding...

PT4 shows me tons of hand with only one card Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTr...

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is the text ...

What site(s) are these tournaments on? It is not possible to auto detect all information for all tournaments on every poker site and for any tournaments with incorrect data you can update the information manually using the Tournament Results window. If you are on PokerStars then make sure you are sa...

For me it's still not working on PokerStars... I removed all filters, but still nothing... If you are still having trouble please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system with the log file. You can find that f...

Edit : I forgot to mention PT4 actually freezes when I Start Importing Hands. I have to End task manually since it freezes forever.. Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this and then report it via our support system with the log file. You can f...

Go into the "Data" folder and if you see a "postmaster.pid" file there, delete it (not "postmaster.opts" which may be there too). Once that is done reboot your computer and try starting PokerTracker 4 again.