Microgaming cash games are not supported - please refer to the answer I gave in your other thread.

Thanks - we will get back to you in your ticket.

The tournament detection rules for this new format have been updated in PokerTracker 4 so they should be detected correctly and I am not aware of any other issues.

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, load that report and then send us your log file in a Support Ticket along with a screenshot so we can see what is going on - get the entire PokerTracker 4 window and don't zoom in on anything. You can access the log fil...

Go to "My Reports", select "New Report", create a hand report and then you can select "Show Marked Hands Only" to review all your hand notes.

I see that you have created a PokerTracker 4 account today and your PokerTracker 4 code is linked to that account so you can access it by signing into your PokerTracker.com account and visiting your My Account -> Registration Codes page. I have also sent a copy of your original PokerTracker order co...

In PokerTracker 4 click "Database -> Database Management", click your database then "Rebuild Cache -> Full Cache Rebuild" to see if that resolves the trouble. Be prepared for this to take a considerable amount of time if you have a large database, so you'll want to run it when yo...

Have you searched for any other '2016', '2017' or 'PokerStars' folders using Windows File Explorer? Do you have a Windows.old\Users\%Username% directory on your computer? If you cannot find anything then I' d recommend backing up your existing data and if you want copies of your hand histories you c...

If you can please report that to us then we can link you to the issue in our system and notify you when we have an alpha version available for testing.

Yes that's correct.