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Re: Error installing v4.14.20

This usually indicates that PT or another program has locked one of the files it is trying to update. First, make sure PT is closed. Then if you still get the error press ctrl+shift+esc and under processes look for PokerTracker the right click and choose end process and then it should work. If it st...
by morny
Sat Oct 08, 2016 5:39 pm
 
Forum: PokerTracker 4
Topic: Error installing v4.14.20
Replies: 5
Views: 1178

Re: HUD wrong positioning

Just to confirm, is it forgetting the custom positioning for you each time or just once after upgrading and then it remembers. Other than these two reports i haven't seen other reports of this so it might be an isolated issue. I am not sure if the logs will help in this case but it might give us som...
by morny
Sat Oct 08, 2016 5:33 pm
 
Forum: PokerTracker 4
Topic: HUD wrong positioning
Replies: 16
Views: 2426

Re: Database Backup Fauilre

Restoring your database and trying it out by playing some hands and verifying the data is updating and the report info is correct is really the best way to confirm everything is ok. If there was a corruption you should get an error message. Looking at your post it looks like it might have had a corr...
by morny
Sat Oct 08, 2016 5:18 pm
 
Forum: PokerTracker 4
Topic: Database Backup Fauilre
Replies: 3
Views: 614

Re: WPN (BlackChipPoker) not tracking

So the HUD is appearing but you do not see the hands showing up in the View Stats section? If so it might just be a filter issue. In the left side filter panel if you see a blue "Clear all filters" link please click that and see if it resolves the issue. If that doesn't work then can you p...
by morny
Sat Oct 08, 2016 3:10 pm
 
Forum: PokerTracker 4
Topic: WPN (BlackChipPoker) not tracking
Replies: 1
Views: 448

Re: Lower opacity until mouseover not working properly!

Are you also seeing the problem with other HUD's and in the replayer? Usually, when there are problems with this setting it's due to the graphics card driver being out of date. Often they can be years out of date so just updating to the newest one can resolve the issue. Here is a decent guide on how...
by morny
Sat Oct 08, 2016 3:04 pm
 
Forum: PokerTracker 4
Topic: Lower opacity until mouseover not working properly!
Replies: 10
Views: 1765

Re: New Stars games and PT$ not working.

Hi,

Thanks we are aware and there is already an open bug #6280 so if you want to email us we can add you to the ticket so you will be informed when the bug is fixed.
by morny
Sat Oct 08, 2016 2:49 pm
 
Forum: PokerTracker 4
Topic: New Stars games and PT$ not working.
Replies: 4
Views: 649

Re: Popup groups information disappears randomly

Have you sent the support ticket in. We need that information to be able to understand what the issue might be. If you have already sent it then someone should respond soon if they haven't already.
by morny
Sat Oct 08, 2016 2:19 pm
 
Forum: PokerTracker 4
Topic: Popup groups information disappears randomly
Replies: 4
Views: 616

Re: selleing custom hud by pt4 serial number

Thanks for your interest and to 4StarGen for pointing you in the right direction. You can visit the premium add-on for developers page for more information
by morny
Sun Sep 18, 2016 9:33 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: selleing custom hud by pt4 serial number
Replies: 2
Views: 1324

Re: viewing hands from a reg

You want "Saw Showdown" in Actions & Opportunities -> River. Hands went to showdown in Hand Details is based on any hand seeing a showdown.
by morny
Sat Sep 17, 2016 10:11 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: viewing hands from a reg
Replies: 3
Views: 750

Re: Multiple duplicates of each hand and no HUD stats for he

Thanks for reporting. Please also send the files as per the instructions above as this might be too different issues.
by morny
Sat Sep 17, 2016 10:01 pm
 
Forum: PokerTracker 4
Topic: Multiple duplicates of each hand and no HUD stats for heroo
Replies: 3
Views: 876
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