Go to 'View Stats -> Statistics', display your results 'By Tournament' and then add the 'Chips Won' stat to identify the tournaments with the issue. Is the last hand missing from any of these tournaments? If so make sure you are not closing your tournament table/lobby too fast since your poker site ...

Please send us this information in a Support Ticket along with a sample of these hand history/tournament summary files and then we can update the tournament detection rules. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you can access vi...

Pleased to hear it

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.

Pleased to hear that resolved the problem and thanks for letting me know.

Locate and delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 8.4, 9.0) or have it installed in C:\Program Files (x86). On...

Right clicking the empty report then select "Configure Report". In the window that appears, click "Restore to Default" and click "OK" and see if that fixes things. If it doesn't please attach a screenshot here or in a Support Ticket so we can see what is going on.

You can uninstall any remaining elements of previous PostgreSQL installs following this tutorial and then manually download and install PostgreSQL 9.3 available from here . Using a Mac administrator account or administrative privileges install that PostgreSQL and for the password boxes use "dbp...

No problem - you can do that whenever you are ready.

Is your iPoker software installed in English? If it isn't then please reinstall it and select English but if that's not the problem can you please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on here. You can access the log ...