We will get back to you in the support ticket you have already opened on this topic. Please do not cross post as we read every forum thread/support ticket.

You have also opened a support ticket on this. Please do not cross post as we read every forum thread/support ticket.

There is an issue with the fold/call/raise 5Bet+ filters and this has been reported to the development team. If you would like to be automatically notified on that then please open a Support Ticket.

When there is no graph the two icons on the Y-axis overlap so that is normal. If you click on 'Clear All Filters Above' on the left hand side does that display your data? If not clicking on the empty report below the graph and select "Configure Report". In the window that appears, click &q...

I've been asked to supply a 15k HH sample from my past 3 years of play and it seems my HUD hasn't been recording my sessions. Do you see all your hands in the 'View Stats' section of PokerTracker 4? Cash game data ($) and tournament data (T) are separated so you necessarily see all those hands toge...

A 2.5GB database shouldn't take very long at all so try the restore with "Processed Hands" unchecked and it should restore much faster. Processed hands are not required for your database to restore - they are the original hand history files and are only needed should you ever need to re-im...

You have also opened a support ticket on topic this which has been replied to. Please do not cross post as we read every forum thread/support ticket.

The rake was part of the issue but changing that alone did not fix the import error and it only imported after changing other inconsistencies so that the hand more closely resembled a PokerStars hand. I don't know what other specific issues were in the original hand since assisting with converted ha...

I have tried the Community-N flag in the cfg but that doesn't appear to change anything Specifically it should read as Community=N and be added under the 'General' section of the PokerTracker.cfg file. If that didn't resolve the trouble for you please restart PokerTracker 4 using the logging enable...

PokerStars Hand #728143232: Hold'em No Limit (€2/€4) - 2017/03/11 10:05:19 Table 'Fluoro 4max -- NLH 1' 4-max Seat #2 is the button Seat 2: LuRegg (€408.08 in chips) Seat 3: ucs1899 (€200.18 in chips) Seat 4: xxx (€400 in chips) ucs1899: posts small blind €2 xxx: posts big blind €4 *** HOLECARDS **...